rframe
pǝʇɹǝʌuı
We send them a bill for the original quote (Cessna 340 price) and passenger refuses to pay for it saying that he had to wait two hours at an fbo and arrived two hour late to his destination. I knocked off a couple grand off the price, and he agreed to pay it. ( we lost over ten grand that day). What's the standard procedure for this kind of situation?
I'm going to try that next time I'm delayed on an airline, I'm sure that will go far, LOL... too bad the airline makes you pay in advance.
Seriously though, I would think your charter contract would have clauses regarding delays due to weather and mechanical failure that you cannot control. Outside of that, cutting a deal or giving special treatment to customers can be a standard part of doing business, if they are a good customer or you're trying to attract repeat business... but in the end you have to make a profit or you might as well not do the flights in the first place.