Passenger Rant from experienced passenger

[ChasenSFO]

An "experienced passenger" would know to expect nothing short of a total meltdown in those circumstances.

 

[🦈💜]

"Entitled," the negative buzzword of the last two years. When you pay for something, you are entitled to it. Just because politicians try to make it sound un-American doesn't mean it should be used derogatively.

Hear hear.

 

[PositionAndHold]

This thread:

This guy was an entitled tool with an oversimplified, uneducated point of view of how the airline industry works in regards to external events, i.e., weather, for example.

Once he started barking about things *nobody* has any control over- like a guy with uncontrollable vomiting and another having a heart attack- I actually started to enjoy his suffering. Good times.

You posted this in the other thread.

This is the staffing crunch we all predicted from the FOQ regs coming online last summer and the rest rules layering on top of them.

This shouldn't surprise anyone- neither that it's happening, or that airline management types are burying their heads in the sand that they don't need a new way of doing things to keep the airlines staffed. Give 'em time to wait it out.

In the meantime, well, as a senior lineholding FO, I just don't feel the need to pick up anything extra these days. Might be good for me- catch up on some sleep, maybe.

You can't call your employer out for their inadequate planning, while at the same time defending them. Why didn't you mention the lack of 117 planning in this thread? You call some one "entitled", yet you have the same attitude in the part I bolded. It's like pilots loooove to talk crap and bitch about their employer as long as he "public" doesn't do it. Like two brothers fighting, when a third party tries to take a side both brothers turn and gang up on the third party. You're exhibiting the same non-caring attitude your employers are. You should take the side of your customers. Defend them, serve them, go out of your way to help them. Do this and maybe your customers will support labor when it contract time comes around. You might as well try to use them as tool for change, you both hate airline management.

I know, I know.......customers don't care about service/pilots/FA's/gate agents, they just click the lowest fare online. Nothing but sheeple who are lucky to get a ride and if they don't like it they can drive, flying isn't a right!!! How's that been working out so far?

The posts below are just some examples of scheduling issues that posters claim are hardly weather related. There's almost 15 pages in that thread.

The holiday's are over, and it's still a mess. I was on hold cor 15 minutes to get released, and gave up. I knew i wouldn't get through, because there are pictures of guys phones who have been on hold for 4+ hours. I got a memo from company that ican now just "self release" after checking my schedule when I get back. The new rest rules, plus short staffing are. Ausing complete havoc, it's totally awesome.

Complete meltdown. Heads will roll after this.

Wait eventually went to 2:30 before I gave up. Hire more schedulers? It's not like this was a surprise. Call people in for overtime.

It's just crazy to me the sheer number of cancelled flights and messed up crew schedules simply because we aren't able to communicate with them and they've lost all sense of where everyone is.

I don't know what it's like working one of those desks but I feel like if I was in charge it would be absolutely unacceptable for anyone to wait on hold more than 30 minutes. How are you supposed to get any flights out if nobody can even communicate!?

Scheduled to deadhead MEM-DTW tomorrow morning Jan 6. Went to check in and make sure I get Economy Comfort once I got inside the 24 hr window. Looking up the locater number they booked me from MEM-DTW this morning. Nevermind the fact that I was supposed to do MEM-ORD-MEM today. My schedule does still show I should be deadheading MEM-DTW on Jan 6. Been on hold for 45 min to get it fixed with no sign of anyone picking up soon. Hope the hotel minutes aren't too expensive!

TL;DR... Business as usual at 9E!

I completely fail to understand why the hold time ends up being so long. Maybe someone who works in operation control at any airline can explain it to me.

As a paying customer (mostly), I've never seen that as a priority... If anything, I get treated better as a non-rev.

Here's the Carrier Meltdown Thread. (Here: http://forums.jetcareers.com/threads/so-how-bad-is-your-carrier-melting-down.191275/)