davetheflyer
New Member
[ QUOTE ]
 
Primarily why I used the steak analogy. You can get a steak anywhere, but if you want to charge more for it, you're going to have to start with a better product.
 
[/ QUOTE ]
Which brings me to one thing that concerns me about the future of the legacies. They charge more, but do they provide a better product?
Most of the customer raves seem to come from companies such as Southwest, Jetblue, and Independence (yes, passengers love to fly the big I). They have tvs, video players, and assorted gimmicks that customers love.
In contrast, the majors frequently make headlines for eliminating magazines, blankets, pillows, or trying to sell food that they previously included in the ticket price. A major airline ticket will often have a passenger flying an RJ on the same route that an LCC would fly an Airbus or 737. (Although this isn't necessarily a bad thing. Some pax like RJs better because they get on and off faster.) Cutting costs can go too far if it becomes a customer service issue.
The big advantage that the majors have is route structure. As we've discussed, the majors fly to small cities that LCCs don't. Some LCCs are expanding into these markets though.
The majors also have a lock on the international markets with the exception of a few Canadian and Mexican cities. I think that this will also start to change in the next few years.
				
			Primarily why I used the steak analogy. You can get a steak anywhere, but if you want to charge more for it, you're going to have to start with a better product.
[/ QUOTE ]
Which brings me to one thing that concerns me about the future of the legacies. They charge more, but do they provide a better product?
Most of the customer raves seem to come from companies such as Southwest, Jetblue, and Independence (yes, passengers love to fly the big I). They have tvs, video players, and assorted gimmicks that customers love.
In contrast, the majors frequently make headlines for eliminating magazines, blankets, pillows, or trying to sell food that they previously included in the ticket price. A major airline ticket will often have a passenger flying an RJ on the same route that an LCC would fly an Airbus or 737. (Although this isn't necessarily a bad thing. Some pax like RJs better because they get on and off faster.) Cutting costs can go too far if it becomes a customer service issue.
The big advantage that the majors have is route structure. As we've discussed, the majors fly to small cities that LCCs don't. Some LCCs are expanding into these markets though.
The majors also have a lock on the international markets with the exception of a few Canadian and Mexican cities. I think that this will also start to change in the next few years.
 
	 
 
		 
 
		