Myidtravel refund?

Box hauler

Box hauler

Well-Known Member
Can anyone explain how to get a refund on myidtravel for a flight you either cancelled or didn't get on? I can't seem to figure it out and I can't find a phone number or email address to contact them. Thanks
 
Box hauler said:
Can anyone explain how to get a refund on myidtravel for a flight you either cancelled or didn't get on? I can't seem to figure it out and I can't find a phone number or email address to contact them. Thanks
Click to expand...

I believe you can request it through the myidtravel website you used to book the ticket. I know I can through mine
 
It has to be done in a certain order.

First, on the left side go to your "Flight List" and this will have your history of bookings. You will see the PNR (booking code reference), AND the ticket numbers. Write them both down.

Next, go to "Manage Bookings and Tickets". Note it says at the top "Retrieval" and two options shown: "Tickets" and "PNR" The default selection is "Tickets"

Click the "PNR"

Put in your booking reference and click "Retrieve PNR."

You now have to cancel the segment or segments you want, or cancel the entire PNR. Go ahead and cancel it.

Then you have to go back in the process, and do the same thing again, except this time under "Retrieval" you want to stay on the default "Tickets" page. Enter your ticket number and hit "Retrieve ticket"

Now you can click on the "refund segment" or "Refund All." Go ahead and refund it.

Once done, this will initiate the refund process from the carrier of issue. It typically takes a couple days, but you'll get your money back.

The bottom line is first the PNR has to be cancelled, then the tickets looked up by ticket number, and then refund the ticket.
 
Cherokee_Cruiser said:
It has to be done in a certain order.

First, on the left side go to your "Flight List" and this will have your history of bookings. You will see the PNR (booking code reference), AND the ticket numbers. Write them both down.

Next, go to "Manage Bookings and Tickets". Note it says at the top "Retrieval" and two options shown: "Tickets" and "PNR" The default selection is "Tickets"

Click the "PNR"

Put in your booking reference and click "Retrieve PNR."

You now have to cancel the segment or segments you want, or cancel the entire PNR. Go ahead and cancel it.

Then you have to go back in the process, and do the same thing again, except this time under "Retrieval" you want to stay on the default "Tickets" page. Enter your ticket number and hit "Retrieve ticket"

Now you can click on the "refund segment" or "Refund All." Go ahead and refund it.

Once done, this will initiate the refund process from the carrier of issue. It typically takes a couple days, but you'll get your money back.

The bottom line is first the PNR has to be cancelled, then the tickets looked up by ticket number, and then refund the ticket.
Click to expand...
Thank you for the great help.
 
Damn, still the same issue. Is there a time limit to do this? I can cancel flights in the future it seems but get this when I try to get a refund for a missed flight.
7e84352126ef2ee2d18bf16a99c1e121.jpg



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Box hauler said:
Damn, still the same issue. Is there a time limit to do this? I can cancel flights in the future it seems but get this when I try to get a refund for a missed flight.
7e84352126ef2ee2d18bf16a99c1e121.jpg



Sent from my iPad using Tapatalk
Click to expand...

Try switching to the desktop version. Their mobile site is wonky sometimes.
 
BobDDuck said:
Try switching to the desktop version. Their mobile site is wonky sometimes.
Click to expand...
This, and try a different time, like wait until the morning or something, the site seems, at least for me, to struggle with timezones or something.

Sent from my SM-G955U using Tapatalk
 
I read somewhere on the website that if you request a refund same day of the missed flight it gets messed up and has to be manually processed. I made that mistake, and I still have to sort out a $120 I lost on an Air France ZED several months back.
 
JustinS said:
I read somewhere on the website that if you request a refund same day of the missed flight it gets messed up and has to be manually processed. I made that mistake, and I still have to sort out a $120 I lost on an Air France ZED several months back.
Click to expand...

I've never had a problem with canceling and refunding for same day flights. Often times an airline can't roll one listing over to another destination even if it's in the same zone distance (JFK-ZRH and JFK-GVE for example). If that happens I normally create the new listing and then, while they are checking me in, cancel the old one and request a refund.
 
I didn't want to start a new thread about this so I'll just necropost; If you cancel the segments then they will automatically refund the ticket(s).
 
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