I ran into a similar situation where I work, but it ended up being more funny than frustrating.
We got a call from a MAJOR AIRLINE CAPTAIN (don't recall who he worked for) who was interested in his kid starting flight training. During the conversation with our chief pilot, the guy started demanding that his kid could only be trained by a CFI with over 1000hrs dual given, and made it quite clear several times that he was a MAJOR AIRLINE CAPTAIN and had gone to Embry Riddle.
Once he was informed that the instructor who would be training his son had "only" 900 hours dual given, Mr. Captain re-stated his demands, and started getting pretty belligerant over the phone and was also wanting to know why we didn't have a Riddle gradaute working for us. At this point, the chief pilot decided this was going to far more trouble than it was worth, and ended the conversation in a pretty spectacular manner.
"Sir, our instructors are extremely good at what they do, and we make it a point not to hire Embry-Riddle graduates, good day."
Before I get yelled at about the Riddle comment, it's not actually a policy we have in place (if we need instructors, we'll hire anyone qualified), but we've had terrible luck with Riddle grads before. The only Riddle grad we'd hired in the past was fired for trying to scam a customer by billing for absurd amounts of ground that never happened, and we've had several Riddle grads do rental checkouts who had no idea how to fly an airplane without a G1000, to the point where the instructor had to intervene to prevent an accident on takeoff or landing.
