Lessons learned...

Oh I have had more than my share and have heard of others that one would consider impossible.

The one thing I was always told is to come up with a plan. Make a decision. Even if it turns out not to be a good one.

It is just as much your responsibility as it is the captains. The company and feds may question your thinking logic but one can only base a solution on the information available at that time. At times it is going to be hard to concentrate as the company is going to be on your back. Don't be afraid to tell them to back off.

At my first airline, received an acars from another company flight that said TZxxx is diverting to LNK. Contacted atc to confirm and was told a crew medical issue. Well the company kept asking me to find out all sorts of stuff and I told them NO!! That the remaining crew member didn't need me to be sending info requests when his/her hands were full. Company was not to thrilled with me but oh well.
The only thing I sent was the handler and freq, then called the station to ensure medical would meet the flight.
Capt had a grand mal seizure.

Another flight at said airline (TZ), called up and said they landed with xxxx amount and Im thinking why do they have so much fuel than it donned on my that I put that amount in the extra fuel section instead of the FOD section. DOH!!!

Had an L1011 lose both center pumps at roughly 15w headed west. Had dogs on board as it was a military charter, company wanted to divert to the UK but they didn't realize that if the cargo door was open, for those dogs it was an automatic 6 month quarantine. I think they had to go really far up the diplomatic chain to get a waiver.


My last airline, when I came into work the guy I was relieving had a medical diversion into Jackson Hole, and he was trying to get the next leg to work. Original flight was a DEN-ANC. I told him that they are going to have to defuel. He asked how I know - simple, when your airport field elevation is higher than your runway length, one isn't going to go to far.


A recent flight at a major diverted that involved a medical issue that lasted longer than 4 hours.


I have diverted flights early to avoid a bigger hassle down the road and the captains were furious and kept asking this and that.
I finally told them - I don't have time for this BS and proceed to new destination. Dispatch out.

This career will test your ability to process information quickly, being able to make a safe decision and standby it, having the guts to tell management (even the FAA) to stay firmly out of the way when needed yet ask for help at the same time. The walk quietly but carry a big stick does have some validity to it.

The days when you get your a$$ handed to you are the ones you will learn the most, don't be afraid to share it.

We are the middle man between what the company wants to do and what the Capt wants to do. It is our job to make both sides happy while maintaining legality. Remember the company can only get fined/sued in the fallout, the dispatcher and pilot may not be so lucky
 
deltabobo said:
My turn,

I dispatched a flight from SEA-OKO, and the lovely ground peeps forgot to empty the lavs. So, when the lav full meter is illuminated in the cockpit, down in DX, we get a call from El Capitan says that the lavs are full, that SEA ground handlers forgot to empty them. Since it was Christmas, my first response to the captain was "Merry Christmas, Sh__ters Full! This is about 300NM SSE of ANC. Our lovely Mgr of MX Ctrl is demands the aircraft is diverted into ANC. I, the working dispatcher, says no. Because if we do, we will be over MLW by nearly 200,000 lbs, Instead of diverting into ANC, those troops flew all the way to Japan without using the lavs.

I remember that night. This was the Yokoda Express thing so it was combination military and family. If we dropped into Anchorage we would have been stuck there for at least a day, maybe longer. Stop and continue was not an option due to curfew (and anyone who know Japanese airports knows that, unless you're on fire you no land here, round eye), so really our hands were tied. I think before the whole "military hater quip" one should consider the best decision was to just kindly ask them to hold it for 4 hours, rather then asking them to all be marooned in Alaska for the better part of 2 days.
 
womanpilot73 said:
Ha! But remember what DID happen right towards the end?!? Hint - 772. ;-)

Haha! If you're talking about the "surprise, you're going to Germany" bit, I do remember that one! Good times, that. Amazed that our "dynamic refile" worked as well as it did!
 
F9DXER said:
Oh I have had more than my share and have heard of others that one would consider impossible. The one thing I was always told is to come up with a plan. Make a decision. Even if it turns out not to be a good one. It is just as much your responsibility as it is the captains. The company and feds may question your thinking logic but one can only base a solution on the information available at that time. At times it is going to be hard to concentrate as the company is going to be on your back. Don't be afraid to tell them to back off. At my first airline, received an acars from another company flight that said TZxxx is diverting to LNK. Contacted atc to confirm and was told a crew medical issue. Well the company kept asking me to find out all sorts of stuff and I told them NO!! That the remaining crew member didn't need me to be sending info requests when his/her hands were full. Company was not to thrilled with me but oh well. The only thing I sent was the handler and freq, then called the station to ensure medical would meet the flight. Capt had a grand mal seizure. Another flight at said airline (TZ), called up and said they landed with xxxx amount and Im thinking why do they have so much fuel than it donned on my that I put that amount in the extra fuel section instead of the FOD section. DOH!!! Had an L1011 lose both center pumps at roughly 15w headed west. Had dogs on board as it was a military charter, company wanted to divert to the UK but they didn't realize that if the cargo door was open, for those dogs it was an automatic 6 month quarantine. I think they had to go really far up the diplomatic chain to get a waiver. My last airline, when I came into work the guy I was relieving had a medical diversion into Jackson Hole, and he was trying to get the next leg to work. Original flight was a DEN-ANC. I told him that they are going to have to defuel. He asked how I know - simple, when your airport field elevation is higher than your runway length, one isn't going to go to far. A recent flight at a major diverted that involved a medical issue that lasted longer than 4 hours. I have diverted flights early to avoid a bigger hassle down the road and the captains were furious and kept asking this and that. I finally told them - I don't have time for this BS and proceed to new destination. Dispatch out. This career will test your ability to process information quickly, being able to make a safe decision and standby it, having the guts to tell management (even the FAA) to stay firmly out of the way when needed yet ask for help at the same time. The walk quietly but carry a big stick does have some validity to it. The days when you get your a$$ handed to you are the ones you will learn the most, don't be afraid to share it. We are the middle man between what the company wants to do and what the Capt wants to do. It is our job to make both sides happy while maintaining legality. Remember the company can only get fined/sued in the fallout, the dispatcher and pilot may not be so lucky

Awesome examples F9...this is along the lines of what I was hoping to see here in this thread. Thanks so much for taking the time to share. There really are a lot of "unknowns" and dreaded "what if's" that can happen on the job, and I really appreciate hearing these examples of real life scenarios, as well as advice based on what you've learned over the years. Thanks again!
 
pljenkins said:
Haha! If you're talking about the "surprise, you're going to Germany" bit, I do remember that one! Good times, that. Amazed that our "dynamic refile" worked as well as it did!

Lol! That's the one... Remember on arrival, that diversion included several confused Turkish flight attendants on board. ;-)
 
FD9 brings up a good point that I think a lot of dispatchers find themselves wrapped around the prop about, and that's that whole "make a decision and stick with it" thing. What really matters to the feds isn't that you executed the perfect plan, it's that when the fecal matter came into contact with the air movement device you made a plan that was safe and expedient given the information at the time. There are always better ways to do things in hindsight, but dispatchers don't operate historically.
 
Haha! If you're talking about the "surprise, you're going to Germany" bit, I do remember that one! Good times, that. Amazed that our "dynamic refile" worked as well as it did!
That's not as good as the Ryan reach-a-round. Release a B767 from FRU-OTP, then utilizing B044 (redispatch/reclear), make the initial destination/initial alternate LEJ/TXL. Get to the Edge of Russian airspace, then change destination to LEJ. And we are all set.
 
deltabobo said:
That's not as good as the Ryan reach-a-round. Release a B767 from FRU-OTP, then utilizing B044 (redispatch/reclear), make the initial destination/initial alternate LEJ/TXL. Get to the Edge of Russian airspace, then change destination to LEJ. And we are all set.

No permit? No problem!
 
I've got the disk that were given to us when we departed the company. Cingular customers were so so gullible.

Oh the good times and good pranks we played on them!

The crotchety old man, who's know for his Lebanon bologna sandwiches, his stint at Air Florida, is still with us at NAA. They furloughed him on our last round of cuts, but he still works as a contractor.
 
Yeah I ran into him about a year ago in a parking lot. All I can say is I was up wind and kept the popcorn out of reach.
 
I believe his DX license number was 3 digits

I will give him credit, he new more about aircraft/rnway performance than anyone I have met. I swear he could give you accurate numbers for any runway in the world without opening a book
 
That's not as good as the Ryan reach-a-round. Release a B767 from FRU-OTP, then utilizing B044 (redispatch/reclear), make the initial destination/initial alternate LEJ/TXL. Get to the Edge of Russian airspace, then change destination to LEJ. And we are all set.

Hahaha, that's funny
 
My first time with unexpected +SN 1/4SM at Detroit. Had 5 planes leaving and departing there at same time. Thankfully, I had already given the departing ones prec. t/o alternates and extra fuel, while the closer arrivals I was able to gate hold since they couldn't do CAT2. Definitely reinforced the mantra that fuel can be your friend, and somehow one of those planes only needed 50 minutes to take off from DTW while another needed 2 hours.
 
20 mins. before landing CPT calls and says he a 'Flap Caution lite' has come on and he plans to do a no flap landing. I scramble to find our QRC for zero flap landing and nothing....SOL. So, find the data for 20 degree landing and factor 1.35 this is sent to station as comsat cutoff. Ten agonizing mins. later get news everything ok, non-incident landing. Turns out the pilots took the QRC book for ground school....bastards.
 
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