No complaints about insurance.USAA is a fantastic insurance company....
....and a relatively decent bank....
...and a right awful, horrible, mortgage company.
Don’t really use their banking services I still keep some money in checking so that I can ATM fee rebates for foreign exchange when I use cash overseas on trips
Their mortgage services suck. Made the mistake going with USAA for our mortgage instead of Navy Federal. The first thing USAA did was repackage our mortgage with everyone else’s and sold it to some other entity that we now have to deal with that has crappy customer service.