It's been said before but David Clark customer service rocks

vikingair

vikingair

Well-Known Member
I had a 10-20 that a student stepped on climbing out of the plane and cracked the plastic ear cup. Sent it to DC fully expecting to pay for repairs. It just came back and has new gel seal, boom mike, headband along with the new ear cup. They really went above and beyond, a rare thing today. Thank you DC!
 
Re: It's been said before but David Clark customer service r

Competition is good. The cost for them is minimal, the PR benefit much, much better. By talking about it to your students, here on JC etc. Had they charged you $100 you'd be like, well, my next one won't be a DC.
 
Re: It's been said before but David Clark customer service r

Pépé le Pilot said:
Competition is good. The cost for them is minimal, the PR benefit much, much better. By talking about it to your students, here on JC etc. Had they charged you $100 you'd be like, well, my next one won't be a DC.
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Been super happy with my Dave Clarks, best thing though, they really don't break very often. A friend had the Bose X's, which of course stopped working 3 days after the warranty was up.
 
Re: It's been said before but David Clark customer service r

I owned a pair of Death Clamp (David Clark) H20-10XL noise cancelling headphones for a very long time. The gel ear seals began leaking and they sent me another pair for free, even after the warranty had expired. I think they would have been something like 50 dollars plus shipping, but I didn't end up paying anything.

Fantastic indeed.
 
Re: It's been said before but David Clark customer service r

drunkenbeagle said:
Been super happy with my Dave Clarks, best thing though, they really don't break very often. A friend had the Bose X's, which of course stopped working 3 days after the warranty was up.
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They are made that way, I could swear...
 
Re: It's been said before but David Clark customer service r

One of my favorite things about DC customer service is that when you call them, you never talk to an automated voice. It's always a person. Very classy.
 
Re: It's been said before but David Clark customer service r

Called them to see about a conversion kit for my old H10-13.4 to make it a youth for my little boy. The lady told me the part number I needed. I asked how much she said $8.00. Told here I would call right back with a CC number and she told me I'll just send you one. Their service is great. If only they were like wearing a clamp.
 
Re: It's been said before but David Clark customer service r

I've had basically the same thing happen to both my zulu's and DC's. Both customer service experiences were basically identical. No questions asked, fixed and didn't cost me a penny.
 
Re: It's been said before but David Clark customer service r

I wish I would have got the same treatment...I had to send them $80 for something that wasn't my fault, the mic boom had a short in it. Oh well.
 
Re: It's been said before but David Clark customer service r

drunkenbeagle said:
Been super happy with my Dave Clarks, best thing though, they really don't break very often. A friend had the Bose X's, which of course stopped working 3 days after the warranty was up.
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How did Bose handle it? I know on the home speaker setup we have, their service was PHENOMENAL.

Our warranty was up for a couple years, and the one speaker started to develop problems and the receiver stopped working. A phone call later a WHOLE new system was sent out. They even shipped it out before we sent the broken one back!
 
Re: It's been said before but David Clark customer service r

Pépé le Pilot said:
Competition is good. The cost for them is minimal, the PR benefit much, much better. By talking about it to your students, here on JC etc. Had they charged you $100 you'd be like, well, my next one won't be a DC.
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I am not following you. If the OP expected to pay for the repair (which makes sense), why his next headset would not be a DC? From what you say, I understand that you take it for granted that DC is obligated to repair something for free which was not their fault/not under warranty/etc. Why should they?

Don't get me wrong, I am happy to learn about their great customer service, have no problem with that.
 
Re: It's been said before but David Clark customer service r

I love David Clark.
I currently use a DC headset that is 37 years old and counting...They have been refurbished once or twice, but they have been through 3 generations of flying and are still as good as ever.
 
Re: It's been said before but David Clark customer service r

I have a pair thats 12 years old and works perfectly, even more so now thats it's adjusted to my fat head.
 
Re: It's been said before but David Clark customer service r

I always add to the chorus on this one. 17 years, 6000 hours, the only headset I've ever owned, and I'm confident that it will be the only one I ever do. It's been dropped, crushed, submerged (briefly), worn by kids who banged their heads against things, etc. And I think headset bags are for nancies. That said, if someone drops a safe or a nuclear device on this set, I'll be buying DC, period.
 
Re: It's been said before but David Clark customer service r

SBI said:
I am not following you. If the OP expected to pay for the repair (which makes sense), why his next headset would not be a DC? From what you say, I understand that you take it for granted that DC is obligated to repair something for free which was not their fault/not under warranty/etc. Why should they?

Don't get me wrong, I am happy to learn about their great customer service, have no problem with that.
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I don't think that's what he's saying (or maybe I'm not understanding what you're saying), but DC of course isn't obligated to fix the headsets for free, but it is a good move for them to do it because of the good PR and returning customers that they get because of it.
 
Re: It's been said before but David Clark customer service r

BeRich said:
but it is a good move for them to do it because of the good PR and returning customers that they get because of it.
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Totally agree with you, but I think that the reply meant "if they didn't do it for free, you would not buy from them again."
If indeed this was the meaning, I think it is a wrong thinking.
 
Re: It's been said before but David Clark customer service r

Eh, I do like the build quality and customer service but more than 3 hours, the things are torture devices. That's why I never wear them anymore.
 
Re: It's been said before but David Clark customer service r

This was not any problem with the headsets, this was a 130lb student who jumped off the wing and landed on top of them. The fact that just the earcup cracked is a testament to David Clark. I expected, was willing and would gladly have paid for repairs. The fact that they attended to other thing I neither expected nor asked for was WAY above and beyond providing good service. There are really only a few headset manufacturers and with a small but captive consumer base they all are excellent at taking care of their customers. I don't mind providing a little PR, not many companies deserve it. They already have me as a customer for life, I just wanted to share another reason why.
 
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