Is SPIRIT really this horrible?

Yes, this is the kind of person they will expose you to. People who think there are actually flights for 50p.
 
You think 40 dollars for a carry on bag is bad, don't ever fly air taxi in a gulf stream. They'll charge you a thousand for a bag of m&ms
 
In my former life as a CS agent, I would have loved for her to yell at me for the cost of everything then reminded her SHE bought the ticket OF HER OWN FREE WILL, and agreed to the Contract of Carriage, then once she got really pissed, I would have made her a SSSS just so I knew she would have some extra time at TSA. AH... the good ole days!
 
Funny... Everyone is complaining about her. Did anyone actually hear what she said?

Spirit IS bamboozling their customers. Yeah, yeah I know... Caveat emptor and all that nonsense but hiding behind the small print is underhanded and inappropriate. I would HATE to be a customer service rep at Spirit. I think the only CS agents who are happy there are masochists. Glad for them making money now, but you can only screw people out of their money for so long before the jig is up and people stop buying what you are selling...
 
pljenkins said:
Funny... Everyone is complaining about her. Did anyone actually hear what she said?

Spirit IS bamboozling their customers. Yeah, yeah I know... Caveat emptor and all that nonsense but hiding behind the small print is underhanded and inappropriate. I would HATE to be a customer service rep at Spirit. I think the only CS agents who are happy there are masochists. Glad for them making money now, but you can only screw people out of their money for so long before the jig is up and people stop buying what you are selling...
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I was beginning to think I was the only one that heard about the bad customer service. I always thought a good airline was in the customer service business first and transportation business second.
 
Ryanair has pretty much proved that you can take Southwest + crap customer service/labor relations - if that even make sense - and if the price is right you still win customers... Spirit is so awful I have yet to hear of somebody getting hired there as even an assistant dispatcher. Hardly sign of airline with problems.
 
I've had good luck both jumpseating on Spirit and once as a revenue passenger. If you know what to expect when you buy the ticket it makes things a lot easier. Even after paying the carry-on bag fee and getting one of the big seats near the front, it was still the lowest cost fare I could find.
 
A very large portion of passengers are perfectly willing to forgo good customer service for cheaper prices, which is why you see companies like Spirit and Allegiant making 10%-20% profit margins while Delta, American, etc toil away for 5% (which they consider a good year). Having worked at airports with both NK and G4, passengers are well aware or have plenty of opportunities to become aware with signage, website notices that require opting in, etc.

It's a well known habit of passengers to not read signs or avoid acknowledging they read the sign to feign outrage. In FLL, I have seen passengers with large carry on bags ignore the large, screen-sized notice for carry-on limitations on the kiosk, ignore the verbal warning of the kiosk attendant, ignore the verbal warning of the CSA at the TSA checkpoint with the baggage sizer and show at the gate with the gall to become outraged when they're informed it's $100 to carry the bag and ask why they weren't told this sooner?!?!?!

Now multiply that scenario times a few dozen and it's very hard to be empathetic...

It's very difficult to not know these things if you buy the ticket on their website. If someone else buys the ticket, I can understand but these airlines make it very clear and offer the opportunity to buy each of these services and inform you of what to expect.
 
I suppose if the key to retaining customers and enjoying continued profits is to reprimand those passengers who failed to navigate your minefield of fees properly then we should all be terrified of Spirit. Luckily a majority of customers only need to be kicked in the proverbial nuts once to realize that they don't want to do business with them. Yeah, there will always be people who will fly Spirit and that's fine, but they don't scare me. I don't see WN hurting for cash and they don't see fit to punish people who just want to hit the damn "buy" button and go about their business unmolested.
 
tommy said:
...Spirit is so awful I have yet to hear of somebody getting hired there as even an assistant dispatcher.
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What is your source of information Tommy? There were plenty of new hires during my tenure there. I still have friends there that can state otherwise to your statement.
 
pljenkins said:
I suppose if the key to retaining customers and enjoying continued profits is to reprimand those passengers who failed to navigate your minefield of fees properly then we should all be terrified of Spirit. Luckily a majority of customers only need to be kicked in the proverbial nuts once to realize that they don't want to do business with them. Yeah, there will always be people who will fly Spirit and that's fine, but they don't scare me. I don't see WN hurting for cash and they don't see fit to punish people who just want to hit the damn "buy" button and go about their business unmolested.
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I can't disagree with anything you said.
 
I think there is truth in the old saying, "You get what you pay for," The problem with a lot of these ULCC pax is they would like to believe a dirt cheap fare entitles them to a lot of frills. They love to ignore the additional dollar signs related to more than just the seat cost and then fell entitled to be outraged when they get denied trying to smuggle a carry on onto the plane. They should accept that there is more cost involved when bringing more than just themselves. Yet, they would rather waste time complaining about how they got, "ripped off," :fury:
 
Delta Echo said:
I think there is truth in the old saying, "You get what you pay for," The problem with a lot of these ULCC pax is they would like to believe a dirt cheap fare entitles them to a lot of frills. They love to ignore the additional dollar signs related to more than just the seat cost and then fell entitled to be outraged when they get denied trying to smuggle a carry on onto the plane. They should accept that there is more cost involved when bringing more than just themselves. Yet, they would rather waste time complaining about how they got, "ripped off," :fury:
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I suppose. Good for them, I guess, but can you imagine being a gate agent there? My God, it would make being a collections agent feel like a great job!
 
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