Improving Customer Service. Your Thoughts?

[SeanD]

The pilot flying the airplane has never been an issue of questionable customer service in my opinion. Its the people prior to the flight and during that can and have created a customer service nightmare. The hundreds of times I have flown as a passenger I have never once questioned the pilots skills as a people person or a pilot. Most are more than willing to have a chat and thank their passengers before and after each flight. They help where they can and when they can.
My suggestion? Gate agents and FAs need to improve their customer service skills. Not all of them, but many. The passenger is spending a majority of their flying experience, face to face time with them. The impression starts there as far as Im concerned. If I can tell you either, A, hate your job and dont take at least some pride in it or B, you dont care for anyone but yourself, so can everyone else.

 

[Alchemy]

Make every landing silky smooth. Also, look old. Dye your hair gray if you need to. Oh, and fly a really really big plane, even if you're going to Brownsville, TX. That seems to cover about 99% of the complaints I hear.



I think old Gordon had it right, get them there safely, on time, and with their underwear. Most people will be happy with that. Everything else is gravy. If for some reason you can't do one of those things you had better get on the PA and do some 'splainin.