JaceTheAce
Well-Known Member
Check out www.untied.com (an anti-United Airlines website)... some excerpts of complaints from passengers:
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Date: Jun 6, 2005
From: Bob Covington, Arlington
Complaint categories: safety; Other: bizarreness
Resolution attempted by: complained by telephone, complained by letter, complained by email, contacted the DOT
Contacted: Just form letters acking receipt of a complaint.
Outcome: UA has not replied to email, fax or phone call.
Can be resolved by: personal letter reply, travel vouchers, other
Comments:
On final approach to LAX from IAD on UA 695, the pilot got on the cabin intercom and announced "Flight attendants be scared for landing." Not secured, s-c-a-r-e-d. This was confirmed after landing when I asked the cockpit who made the comment about being scared for landing. The gentleman standing on the left side of the cockpit as you look in from the passenger area said he did. What kind of nutcase makes a joke like that? It's not the fact that it's not funny that bothers me. It's the lack of thought process behind the decision to do it that scares me. Safety should not be a joking matter and the pilot, of all the people on board, should know that more than anyone else. The fact that he didn't know better was pretty scary. What else is wrong with the guy?I've requested FAA aeromedical inspectors to review this incident in case there is some kind of psychological problem with the pilot as it seems to me obvious that nobody in that position would normally joke about safety. No reply from UA.
-Bob
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Date: May 10, 2005
From: Gene Dunn, OklahomaCity, Oklahoma 73162
Complaint categories: refund problem, safety, employee rudeness
Resolution attempted by: spoke to employee at airport/flight, complained by telephone, complained by email
Legal/threats: take business elsewhere, legal threat, consulted a lawyer
Comments:
We flew into Denver, Co. Apr. 10th into a blizzard, had to abort landing once due to the fact we were too close to the plane that was not visible due to blizzard. We were about to touch down when the pilot immediately pulled up and came over the intercom and made the above statement. As soon as we touched down he announced the airport was closed. We were fored to sleep at the airport on the floor for two days, Airline would not help in any way. Due to sleeping on the cold floor for two days wife got sick and required medical treatment. We were forced to buy additional tickets with another airline two days later to leave Denver. Since part of our ticket was used, United refused to refund or allow us to do any credit toward future trips. In all we were out of pocket over two thousand dollars for the problem. I will never, never, fly with United again unless so restitution is granted. I fully understand unusual circumstances but to leave everybody stranded with no hope of leaving an airport is beyond comprehension. (This carrier should have never attempted landing an aircraft when lives were at risk, and a near collision with another aircraft on the runway in a blizzard is the worse form of neglience.
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Passengers must realize that weather delays are inevitable in the world of aviation and it is up to you to find temporary housing when weather goes sour.
While some complaints on that website may be valid, most I believe are bogus.
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Date: Jun 6, 2005
From: Bob Covington, Arlington
Complaint categories: safety; Other: bizarreness
Resolution attempted by: complained by telephone, complained by letter, complained by email, contacted the DOT
Contacted: Just form letters acking receipt of a complaint.
Outcome: UA has not replied to email, fax or phone call.
Can be resolved by: personal letter reply, travel vouchers, other
Comments:
On final approach to LAX from IAD on UA 695, the pilot got on the cabin intercom and announced "Flight attendants be scared for landing." Not secured, s-c-a-r-e-d. This was confirmed after landing when I asked the cockpit who made the comment about being scared for landing. The gentleman standing on the left side of the cockpit as you look in from the passenger area said he did. What kind of nutcase makes a joke like that? It's not the fact that it's not funny that bothers me. It's the lack of thought process behind the decision to do it that scares me. Safety should not be a joking matter and the pilot, of all the people on board, should know that more than anyone else. The fact that he didn't know better was pretty scary. What else is wrong with the guy?I've requested FAA aeromedical inspectors to review this incident in case there is some kind of psychological problem with the pilot as it seems to me obvious that nobody in that position would normally joke about safety. No reply from UA.
-Bob
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Date: May 10, 2005
From: Gene Dunn, OklahomaCity, Oklahoma 73162
Complaint categories: refund problem, safety, employee rudeness
Resolution attempted by: spoke to employee at airport/flight, complained by telephone, complained by email
Legal/threats: take business elsewhere, legal threat, consulted a lawyer
Comments:
We flew into Denver, Co. Apr. 10th into a blizzard, had to abort landing once due to the fact we were too close to the plane that was not visible due to blizzard. We were about to touch down when the pilot immediately pulled up and came over the intercom and made the above statement. As soon as we touched down he announced the airport was closed. We were fored to sleep at the airport on the floor for two days, Airline would not help in any way. Due to sleeping on the cold floor for two days wife got sick and required medical treatment. We were forced to buy additional tickets with another airline two days later to leave Denver. Since part of our ticket was used, United refused to refund or allow us to do any credit toward future trips. In all we were out of pocket over two thousand dollars for the problem. I will never, never, fly with United again unless so restitution is granted. I fully understand unusual circumstances but to leave everybody stranded with no hope of leaving an airport is beyond comprehension. (This carrier should have never attempted landing an aircraft when lives were at risk, and a near collision with another aircraft on the runway in a blizzard is the worse form of neglience.
------------------------------------------------------------
Passengers must realize that weather delays are inevitable in the world of aviation and it is up to you to find temporary housing when weather goes sour.
While some complaints on that website may be valid, most I believe are bogus.
