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Air Evac Lifeteam West Plains, Missouri:<BR />Job Description Summary : Our mission of providing care to the world at a moments notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us.<br/><br/>With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.<br/> <br/>JOB SUMMARY<br/>The Flight Coordinator (FC) is responsible for receiving emergent and non-emergent telephone requests for patient transport via air and/or ground ambulance. The FC is responsible for the assignment of the most appropriate air or ground unit to serve the customer’s request via utilization of a Computer Aided Dispatch (CAD) system. The FC is the primary connection between the Flight Team and the resources they require to perform their mission. They serve as the central hub for cross-functional communications support between the Aviation, Maintenance, Operations, Clinical and Administrative departments. The FC will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.<br/><br/>ESSENTIAL FUNCTIONS/DUTIES<br/>• Receive and handle all customer requests for or about medical transports in a friendly, timely and professional manner.<br/>• Demonstrate excellent customer service skills with all customers, co-workers, management, and the general public. <br/>• Demonstrate excellent listening skills and be able to accurately document all interactions.<br/>• Demonstrate the ability to communicate clearly both verbally and in writing.<br/>• Demonstrate the ability to think clearly, remain calm, and act quickly and with sound judgment while under stress.<br/>• Responsible for the assignment and coordination of medical transport by aircraft as well as ground transport by GMR personnel or other ground providers.<br/>• Directly handles all declines and cancels of transport requests with the requesting party by offering alternate solutions or aircraft as appropriate.<br/>• Maintains data entries in the CAD for all requests, declines, cancels and out-of-service activities.<br/>• Determines priority and preferred transport mode for all incoming transport requests in accordance with established policies and procedures. <br/>• Tracks and monitors location and status of all on-duty aircraft and personnel.<br/>• Demonstrates a high level of familiarity with the geography for all service areas.<br/>• Communicates directly with the management when complicated issues arise.<br/>• Communicates directly with the Flight Team to facilitate transports as needed.<br/>• Participates and contributes willingly, effectively, and efficiently as a team member in various councils accomplishing the stated goals of the organization.<br/>• Participates in debriefs and reviews with crews and communications team as needed.<br/>• Adheres to all company policies and procedures.<br/>• Other duties as assigned.<br/><br/>
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