Delta to Spend $1B on Customer Service Upgrades

[minitour]

I haven't read the whole thread, but I wanted to chime in here anyway because....well, quite frankly because I'm bored.

I had an absolutely wonderful experience with a Delta Connection carrier and Delta about 2 weeks ago. Mechanical caused lots of delays and I needed to get to BOS. The young lady at the gate was gracious enough to book me on a later flight getting into BOS in 1st on a DAL757, rather than two RJs.

This customer is very satisfied. I was like a kid in a candy store. Literally didn't know what to do with myself.

That is all.

-mini

 

[PeanuckleCRJ]

Actually, a few days ago I decided that the name is too "college radio" for a thirty-four year old father of two. Plus, with more and more folks coming to this board the humor may get lost. So, I've asked Doug to change it to simply, JoelT.

Wimp!