Customers: United voted best North American airline.

hmmm...

from a CS standpoint they might still have some work to do. case in point, i was in DEN yesterday on a 777 about to leave for ORD. as we were getting deiced, i felt a pretty good bump and an accompanying loud noise. looked out the right wing only to see the boom from the deice truck now firmly a part of the right aileron! oops! now, here comes the CS part...

after we got back to the gate and we were de-boarding, there was no one to meet the customers and help them out in the slightest way. nor was there an announcemnt before deboarding on what the next step should be so they can get re-booked. there wasn't even an CS agents in the gate area!

i simply went home since i was just heading out to ORD for the day, but the revenue pax weren't having a good time at all. the flight crew did a good job at keeping the pax addressed, but CS fell through methinks.

edit: granted this is only one case, but still kinda of a bummer
 
As i said I am shocked too, there are so many other airlines with better Customer service than United and one oof them is Alaska airlines. My last flight on Ted from LAX-LAS did not impress me much. since the plane was late for two hours and the CS agents and the flight attendents could not have been more rude.
 
I think a lot of the retired UA pilots like my father who flew with UA for 15 years would disagree. His retirement was cut last year and has yet to go back to the norm. How ever as far a customer service goes I do a lot of travel through my job and we use UA a lot. Not bad at all but not the best in my book. I would go with Delta. I am a Sky Member with Delta and they accually held a 767-400 for me in ATL for 20 min because my flight from ORF was delayed. I ran my ass off throught the 10 mile long ATL terminal assuming the plane had left only to see two Delta gate agents calling my name " Sean, hurry we have been waiting for you!". This was amazing, until I had to do the walk of shame all the way back to seat 42A. A lot of angry faces on board this flight.
 
SeanD said:
I think a lot of the retired UA pilots like my father who flew with UA for 15 years would disagree. His retirement was cut last year and has yet to go back to the norm. How ever as far a customer service goes I do a lot of travel through my job and we use UA a lot. Not bad at all but not the best in my book. I would go with Delta. I am a Sky Member with Delta and they accually held a 767-400 for me in ATL for 20 min because my flight from ORF was delayed. I ran my ass off throught the 10 mile long ATL terminal assuming the plane had left only to see two Delta gate agents calling my name " Sean, hurry we have been waiting for you!". This was amazing, until I had to do the walk of shame all the way back to seat 42A. A lot of angry faces on board this flight.
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I got you beat. :-) Many years ago I was on Eastern out of ATL for RDU. They cancelled the RDU flight and put us on an ORF flight - why would they do that you ask, what good is it taking you to ORF?

They flew ATL to RDU and those of us for RDU had to get up and get off the plane while a plane full of PISSED of ORF passengers realised WHY we were late leaving the gate and why they were going to be MUCH later into ORF.

I didn't enjoy that much....
 
So when United starts making money again hand over fist, will they increase their employee's pay again and give back all the benifits they took away from the employees? After all, the employees gave in to save the company right? Now that the company is saved supposedly, is it time to give back to the employees or should management just keep the extra dough?
 
Timbuff10 said:
So when United starts making money again hand over fist,
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United's plan to make $915 million in 2007 was based upon oil at $50/bbl I believe.

It's funny - looking at Southwest's 4Q profits for 2005 - something like $86 million in profit, but they saved over $250 million because of their fuel hedging. If southwest couldn't make a profit at these fuel prices, how could united? :confused:

~wheelsup
 
Timbuff10 said:
So when United starts making money again hand over fist, will they increase their employee's pay again and give back all the benifits they took away from the employees? After all, the employees gave in to save the company right? Now that the company is saved supposedly, is it time to give back to the employees or should management just keep the extra dough?
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Nah, management will probably give themselves a big bonus for "saving the airline". It's so f****** annoying to see workers getting paycuts and management getting bonuses. How can that be legal?:mad:
 
Dat's America! :)

Would someone turn the lights off for the middle class before they leave the building?
 
Well, at least they're not giving management cashola. The bonuses this time are in stock.

Now, they need to be putting some of that stock into the 401ks of the rank and file employees.

I don't know if they are doing that or not, but they should be.

Of course, with some animals being more equal than others, I'll bet they aren't.

I'd LOVE to be wrong on this.
 
I find it strange that UA took more $$ away from its retired Captains than anyone else in the company. Can someone elaborate on this for me? Is there a valid excuse or good reason they would do this? Im not bitter just very curious why my old man would tell me this.
 
Yeeeaaaah, soooo, here's the catch from the article on who gave out this award:

About Business Traveler ... Business Traveler, published by Frank Publishing, is the magazine of choice for premium business travelers.

So, we're not dealing with John Q. Public here. We're dealing with the biz traveler on flying on the company's dime. This is not the young family hauling their infant and 3-year-old across the ramp in ORD, trying not to slip on the Type I and IV, sucking down APU fumes, dodging errant baggage carts. These are the folks who sit in business and first class on United. That's what the award is about. I've ridden up there. It's awesome in United First and United Business. But, it's a far cry from the reality of coach.

I don't put much weight behind awards doled out by magazine. After all, Air Transport World named Mesa as the Regional Airline of 2005 ... in February of 2005. How can you be awarded for the year that's only 2 months old?
 
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