A couple of things have helped shaped my customer service skills over the years. Granted, I am only 30. First, out of high school I worked for a large commercial landscaping equipment manufacture. Their creed at the time was "everyone was your customer". Regardless of who the end user was, my customer was the next individual that received my end work. If my performance was sub par, the end user suffered, along with the various individuals that had to perform their job functions after my involvement. Meaning if my aspect of the operation was deficient, all subsequent operations were greatly hindered. Secondarily, I was self-employed for a couple of years beginning at the age of 23. I sold a really beautiful piece of glass artwork. The customer came back after the base (made of glass) was scratched beyond repair. At first I thought it was their problem, as it was delivered in impeccable shape. The glasswork was in their possession for about three weeks. The employees who came in contact had pulled the award across a table before lifting it. In the subsequent exchanges with the purchaser, I realized that I had not properly safeguarded the base. While it was not my actions that destroyed it, it was my inaction that contributed to it. It was a real lesson in the fact that it was my responsibility to fund the repairs and that I also lost a major client in my initial lack of action. Those and many other contributing factors have apparently gave me the title as "The one to talk to" in my new endeavor. That quoted line from a customer means alot to me.
By contrast, an establishment that knows how to cook a great steak will frown on cooking the steaks beyond medium, and often state so on their menus. That's the kind of place where you can relax with your bloody steak and enjoy yourself.