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Phoenix Air Group, Inc. Cartersville, Georgia:<BR /><p>Training will take place Monday - Friday between 0700 L - 1600 L or 1000 L -1900 L. Once completed, the shift you are applying for is Friday - Sunday from 0700 L - 1900 L. There will be times when we need additional shifts covered and will require your support. </p> <p><strong>GENERAL DESCRIPTION</strong></p> <p>The Air Charter Coordinator will serve as a key point of contact for clients, flight crews, and internal teams, ensuring all charter arrangements are accurate, compliant, and executed seamlessly from initial request through post-flight follow-up.</p> <p><strong>DUTIES AND RESPONSIBILITIES</strong></p> <ul> <li>Coordinate all aspects of private charter flights, including scheduling, aircraft availability, crew logistics, catering, ground transportation, and special client requests.</li> <li>Serve as the primary liaison between clients, operators, vendors, and internal departments to ensure clear communication and successful trip execution.</li> <li>Manage a high volume of inbound and outbound phone calls while maintaining professionalism and efficiency.</li> <li>Provide exceptional customer service by responding promptly to client inquiries and resolving issues with urgency and care.</li> <li>Prepare and review trip documentation to ensure accuracy and compliance with company standards.</li> <li>Monitor active trips and proactively address any operational changes or disruptions.</li> <li>Maintain detailed and accurate records within company systems.</li> <li>Support billing processes, confirmations, and post-flight reporting as needed.</li> <li>Collaborate with team members to improve processes and enhance the client experience</li> </ul>
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