cancelling tickets

[torres.erica]

Good Morning!

Can someone tell me how to refund tickets for unused segments? I booked a ticket, MNL-HKG, HKG-KIX, KIX-HKG and HKG-MNL. I was only able to use the first segment. On the second segment, the flight was full so I booked another ticket from another airline. On the way back, I tried using the third segment but upon check in, I was told I could not since I did not use the second segment so I booked another ticket as well. I tried refunding the ticket using my company's website, but it said to make sure that I cancel the flights first before proceeding with the refund. I checked myidtravel but there was no option to cancel the unused segments.

Your help would be greatly appreciated! Thank you!

 

[BobDDuck]

You may have to call reservations at whatever airline that is booked on and get ehen to do it.

 

[Cory Trevor]

Myidtravel refund?

Follow what Cherokee cruiser says. I had to do it not too long ago and it worked for me, they don’t make it easy

 

[BobDDuck]

Myidtravel refund?

Follow what Cherokee cruiser says. I had to do it not too long ago and it worked for me, they don’t make it easy

That most likely won't work because one of the segments is still under airport control. But then again it might. The system integration with myidtravel is hit and miss.

 

[JustinS]

Have you gone to existing tickets? There should be a cancel option on one of the pages where you pull up your flight itinerary.