NC_BE300
Well-Known Member
Re: American Airlines Cancels Flight Due to Hostile Passenge
This morning-
4AM Wakeup/ 5AM Van-
While waiting in the lobby of the hotel-I see Lou Dobbs on the TV
And this incident was on/he was talking about it.
1st off i will state my view-I'm fully behind the crews choice-
hostile enviroment= NO GO
I wasnt able to watch the entire news segment-but what i gathered was that he was calling the airline and crew "The bully" and that - just like others have posted- people seem to think its their god given right to be rude and expect more from people.
NOT SO MUCH IN THE REAL WORLD.
As someone who worked all kinds of customer service jobs, with high management, and flew corporate prior to flying for the airlines-
i can tell you that being nice and not being a pain in the a**/arrogent person or group will get you farther in the minute/hour/day/or whatever time amount you want in a much better way.
After seeing this little news snip that early-and after having not rested well combined with the aftermath of playing NY City Tourguide to my family all day yesterday (exhausted)-
in the heat of the moment i wanted to send an angry email to Lou Dobbs or give him a piece of my mind.
But now,
after a 13:30 hour workday,
5 legs, and almost 8 hours of flying with multiple crew & plane swaps,
-I'm glad that i didnt add more fuel to a fire of stupid on that shows opinion/that would have served no good in the end.
On another side note-of how "previleged or exclusive" people think they are.
I overheard 1 guy (in a business suite) on the shuttle bus from the DL connection gate 5A in LGA, while riding to the plane...complaining about riding on the bus.
He proceeds to say something to the effect of "it would be so much nicer to use a netjet share.....etc. etc."
To which some random passenger (i swear it wasnt me-i was in uniform traveling back home and wanted nothing to do with this conversation)- asked him .....how much was your ticket?????
The business man answered.......$140
Well..........
Clearly someone is wrong & really cheap or NetJets shares are have really come down in price!!!!!!!!!!!!!!!!!!
/rant after long duty day
This morning-
4AM Wakeup/ 5AM Van-
While waiting in the lobby of the hotel-I see Lou Dobbs on the TV
And this incident was on/he was talking about it.
1st off i will state my view-I'm fully behind the crews choice-
hostile enviroment= NO GO
I wasnt able to watch the entire news segment-but what i gathered was that he was calling the airline and crew "The bully" and that - just like others have posted- people seem to think its their god given right to be rude and expect more from people.
NOT SO MUCH IN THE REAL WORLD.
As someone who worked all kinds of customer service jobs, with high management, and flew corporate prior to flying for the airlines-
i can tell you that being nice and not being a pain in the a**/arrogent person or group will get you farther in the minute/hour/day/or whatever time amount you want in a much better way.
After seeing this little news snip that early-and after having not rested well combined with the aftermath of playing NY City Tourguide to my family all day yesterday (exhausted)-
in the heat of the moment i wanted to send an angry email to Lou Dobbs or give him a piece of my mind.
But now,
after a 13:30 hour workday,
5 legs, and almost 8 hours of flying with multiple crew & plane swaps,
-I'm glad that i didnt add more fuel to a fire of stupid on that shows opinion/that would have served no good in the end.
On another side note-of how "previleged or exclusive" people think they are.
I overheard 1 guy (in a business suite) on the shuttle bus from the DL connection gate 5A in LGA, while riding to the plane...complaining about riding on the bus.
He proceeds to say something to the effect of "it would be so much nicer to use a netjet share.....etc. etc."
To which some random passenger (i swear it wasnt me-i was in uniform traveling back home and wanted nothing to do with this conversation)- asked him .....how much was your ticket?????
The business man answered.......$140
Well..........
Clearly someone is wrong & really cheap or NetJets shares are have really come down in price!!!!!!!!!!!!!!!!!!
/rant after long duty day