American Airlines
Listing - When and Where
* Flight listing is required for all space-available ("standby" or "subload") travel. Passengers without a flight listing will be denied check-in.
* Flight listings must be made with
AA by telephone at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights.
* In the US/Canada employees must contact the
AA Non-
Rev Travel Desk at 1-888-WE-FLY-
AA (1-888-933-5922), Option 3.
* Outside the US/Canada, employees should contact the local reservations office, which are often staffed only during standard local business hours.
Flights Included/ Excluded
* Travel is valid on flights operated by American Airlines, American Eagle, and Executive Airlines (for American Eagle) only.
* Travel is not valid on
AA marketed flights operated by carriers other than those listed above (i.e., code-share).
Baggage Allowance
* American will accept through checked baggage to the traveller's final destination.
* American permits a maximum of two pieces of luggage per passenger in the cabin - one carry-on bag of less than 45 linear inches (length plus width plus height) plus one personal item, such as a purse, briefcase or a similar item that does not exceed 36 linear inches. These dimensions may vary on flights operated by American Eagle and AmericanConnection.
* In addition to the carry-on allowance, employees are also permitted to board with the following items:
- Bistro sized or smaller bag of food intended for immediate consumption
- Outer garments such as coats, wraps or hats
- Book or newspaper
- Assisted devices for customers with disabilities such as crutches, canes, braces, or other prosthetic devices on which the passenger is dependent.
- Safety seats for lap or ticketed child
- Umbrella stroller for lap or ticketed child
- Diaper bag for lap or ticketed child
- Therapeutic oxygen provided by
AA
Dress Code
* Passengers using staff travel on
AA are advised to be well groomed, wear neat, clean attire, conservative and in good taste
- Clean jeans and running shoes are acceptable
- Neat, clean shorts are permitted for children ages six and under
* The following are not permitted in any class:
- Jogging/warm-up suits
- Sheer/revealing clothing
- T-shirts/tank tops
- Leggings
- Bare midriffs
- Sweatshirts
- Micro-mini skirts
- Clothing with offensive terminology/graphics
- Beach clothing/footwear
- Shorts (including skorts and culottes) (except for children ages six and under, as noted above)
Boarding Policy
* Employees of other airlines and their eligible travelers will be accommodated on American at priority "ZED", after American's own employees and their guests on personal travel.
* If American is not able to accommodate you on the flight requested, our agents will "roll" you to the next operating flight. You will retain your original time of check-in for processing from the priority list.
Check-in
* For space-available (or "standby" or "subload") personal travel, employees may check in up to four hours before departure at an airport ticket office. To allow for added security procedures, employees must check-in no later than 60 minutes for domestic travel and 90 minutes for international.
* You may check-in at American's Economy class counter only.
* You will be automatically checked in on all down-line flights, provided all segments are contained in a single PNR. You will not need to check-in again at connecting
AA cities.
Lounge Access
* Access to American's Admirals Clubs or American's First Class and International Arrival Lounges is not permitted by employees.
Special Service Requests
* Employees with disabilities are eligible for similar support services offered to American's revenue passengers.
* Services offered (free of charge):
- Meet and assist
- Courtesy wheelchairs
- Checked personal wheelchairs
- Special packaging for wheelchair batteries
- Assistance with connecting flights
- If a seat has been assigned, employees may pre-board a flight as needed.
* Services offered (with a charge):
- Therapeutic oxygen (fee applies per segment)
* Services NOT offered:
- Special meals
- Pre-reserved seating
- Peanut removal for those with peanut allergies
* Employees should contact
AA at 1-888-WE-FLY-
AA, Option 3, to have their reservation record updated with the special service request.
* Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.
* Requests for therapeutic oxygen will require an accompanying doctor's statement.
Ticketing
* Tickets must be issued by your employing carrier. American will not reissue tickets for employees of other airlines (or their eligible travelers).
* American will, however, provide rerouting assistance under the following conditions:
- The fare paid for the ticket held by the traveller is at a fare equal to or higher than the fare applicable for the new routing
- The ticket holder is eligible for travel under the conditions applicable between the "employing" carrier and American.
- The new market is from the same country as originally ticketed.
* If a ticket is used in an alternate market (eg ticketed DFW-EZE/zone 7, but used DFW-SCL/zone 6), the traveler will forfeit any excess service charge, tax, fee or other charge that was ticketed on the coupon(s) used.
* American will accept infants, on a space-available basis, in approved safety seats only if ticketed at the applicable child fare.
Unaccompanied minors
* American will not accept unaccompanied children under the age of five.
* Unaccompanied children between the ages of five and 14 will be accepted on non-stop flights only (subject to availability), at a charge for each sector.
* Children between the ages of 15 and 17 are discouraged from unaccompanied space-available travel on connecting or multi-stop itineraries because of the possibility of being removed from flights en route to accommodate revenue passengers. Final acceptance will be at the discretion of the manager on duty at the originating city.
Airline contact
For route network and other information about American Airlines, check online at:
www.aa.com .