Springer
Well-Known Member
- United Airlines' CEO said the company relies on "well-liked" pilots to assess potential hires.
- Kirby said the aim is to hire people who employees actually want to hang out with.
- United will receive 75,000 applications for a few thousand flight attendant openings, Kirby said.
That's a question United Airlines is interested in when assessing new hires — and uses a unique tactic in order to answer it.
Scott Kirby, United Airlines CEO, told McKinsey chief Bob Sternfels in an interview published in early April that he started a new process at the company aimed at evaluating if a candidate is a good cultural fit.
Kirby said he asked the head of flight operations to identify a dozen pilots who are "well-liked by everyone." When candidates come in for interviews, those popular pilots will hang out with them — walk them around the building, have lunch with them, and escort them to interviews.
"I told this group of pilots, 'Your job is just to assess: Is this interviewee someone I would like to take a four-day trip with? And if you say no, then they're out. You get a veto vote,'" Kirby said. "The idea is to pick people who care about others, who you want to hang out with, who you want to be with."