OK, so I've been at DL 7 years now. My, time flies when you're not looking for another job.
A lot of people knock the personality test, and I get it. Yes, it and the other tests leave capable dispatchers on the outside and yes, the cognitive reading test can be harsh upon people whose first language is not English.
BUT
They've hired well. We get along. People have common courtesy, an afforded respect to one another. It's not something we feel has to be -earned-, it is -given-. We work as a team. I come in to work and it's a good place to work and in no small measure due to the people I work with.
In my opinion, since they've hired as long as I've been here, they haven't hired a single jerk. Not one. I'm the last one they hired.
If you've worked in a dispatch office, you've known some. I've known some. And you know how they drag the office down. My first workplace was so toxic, I couldn't wait to leave. People ganging up and making fun of one poor woman, continually complaining, displaying tempers, being cliquish, abusing authority... I could go on. The worst guy at that shop is at another major and, from what I understand, he fits in with quite a few that are already there.
But the folks they've hired at Delta are all really cool and capable. Even the ones that came in without prior dispatch experience. Yes, I know that's controversial as well.
Attitude goes a long way in this career. My career mentor when I was starting out (69Beers for those of you who were around back then) once told me "it's only two degrees of separation between you and every other dispatcher in the country, so make sure you keep a good reputation."
And if you have the attitude to show up, work hard, work well with others, learn, and grow - chances are you're going to do OK in this career. With a little luck, of course. And yes, sometimes knowing the right people.
The folks that came in without dispatch experience had the right attitude and worked hard. Worked so hard they earned their certificates on their own time from wherever they were based to spend vacation in a classroom. And the ones that were hired were vouched for as the right fit. Sure there were bound to be some growing pains, but didn't we all have those when we first started? Where is it written that we can only *bleep* up at a regional? And how many of us never make a mistake again once we shake it off the first few times?
Yes, I know people with awesome personalities that would fit in here that can't get through something in the test battery, and I'd love to have them here with us. I hope they keep trying.
But the fact of the matter is that whatever it is they're doing is working. It's working. It's not fair to everyone. But it works.
That's what I've seen, anyway. I don't know everything about everybody. Yet when I think about all of them, I feel alright. When I'm working near them, I feel alright. Alright, alright, alright.
My two cents. Good people. Looking forward to meeting the next 2,000 we hire this year.