wheelsup
Well-Known Member
SWA has to be given credit where it is due - a great management team with focus on cost and efficiency and a company first focused culture from the employees.
They have the most flexible booking system as well with regards to canceled tickets and don't charge for all the extra stuff such as bags saving $50/trip for most folks.
Their product is always consistent, you know the plane and entertainment options, unlike the legacies which can range from a new 787 to a ratty CRJ with Mesa style plywood seats.
My wife actually can't stand their boarding procedure and will not book on them. She wants an assigned seat.
The thing that pisses me off about them however if they have convinced the government they are an underdog and deserve to just take over airports in prime locations that other airlines were forced to leave. And they have gotten additional slots at important hubs such as DC, NY, and LA by that fact.
They have the most flexible booking system as well with regards to canceled tickets and don't charge for all the extra stuff such as bags saving $50/trip for most folks.
Their product is always consistent, you know the plane and entertainment options, unlike the legacies which can range from a new 787 to a ratty CRJ with Mesa style plywood seats.
My wife actually can't stand their boarding procedure and will not book on them. She wants an assigned seat.
The thing that pisses me off about them however if they have convinced the government they are an underdog and deserve to just take over airports in prime locations that other airlines were forced to leave. And they have gotten additional slots at important hubs such as DC, NY, and LA by that fact.