JD Power: Alaska, SWA; 2017s best airlines

MikeD

MikeD

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Alaska Airlines maintained its decade-long stranglehold atop the annual J.D. Power customer service satisfaction survey of "traditional" North American carriers while Southwest unseated long-time champ JetBlue among low-cost airlines.

Alaska Airlines took the top score among traditional carriers for the 10th year in a row. But Southwest emerged as a new No. 1, unseating 11-time title winner JetBlue in the category for low-cost airlines. (Scroll down for a full list of the airline ratings)

Southwest actually earned the top overall mark with 807 points on the 1,000-point scale in J.D. Power's survey of individual airline ratings for 2017. That gave Southwest the top score both in J.D. Power’s "Low-Cost Carrier" category and among all carriers surveyed.........

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https://www.usatoday.com/story/trav...-southwest-usas-best-airlines-2017/101497822/
 
Nark said:
Well.... when you pay for membership, it should have benefits...
Click to expand...

No doubt JD Power's •, but Southwest is head and shoulders above it's competition in customer service. I've flown Alaska a few times and never had any complaints, but always felt it was a bit overrated still some of my co-workers swear by them for some reason.
 
MikeD said:
Southwest actually earned the top overall mark with 807 points on the 1,000-point scale in J.D. Power's survey of individual airline ratings for 2017. That gave Southwest the top score both in J.D. Power’s "Low-Cost Carrier" category and among all carriers surveyed.........

https://www.usatoday.com/story/trav...-southwest-usas-best-airlines-2017/101497822/
Click to expand...


OK, now let's review my comments about airlines and customer expectations/experiences in an earlier thread about why some airlines suck and others don't... The equation is JUST. NOT. THAT. DIFFICULT.

"I'll just say that as a guy who flies major airlines a fair amount, I don't see it. For me, the big three experience is almost always inconsistent, convoluted, uncertain, and stressful. Southwest sells essentially the same product, a seat. Yet, there is a huge difference in experience. Southwest, in particular, does many things in a far more straightforward and understandable fashion than the big three. While they sell the same mundane seat you could buy elsewhere, the experience is understandable, predicable and flexible. You know what you are buying, and you know that if your plans change, or if their plans change, you're not going to lose the value of what you already purchased. There are a lot of reasons for this, but I would argue that the primary driver behind all of them was Southwest's inception as an airline designed to serve markets underserved by the hub and spoke system. That service orientation infused the whole shebang right from the get go. Profit was always important to Southwest as well, but as a byproduct of service. And yes, even at Southwest, things are changing as they age farther and farther away from their initial conception. But at the big three, I feel like I've gone to Vegas. The vibe feels like "let's extract as much from consumers as possible while giving them back as little as possible, preferably nothing." Again, just my personal experience."
 
srn121 said:
No doubt JD Power's *I don't have the education to emote without using a curse word*, but Southwest is head and shoulders above it's competition in customer service. I've flown Alaska a few times and never had any complaints, but always felt it was a bit overrated still some of my co-workers swear by them for some reason.
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Alaska definitely isnt as nice as other carriers, but the service is consistently good. I never hop on a flight wondering if it will be good or bad service.
 
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