I just passed my 9 year mark here at Alaska and am still totally enjoying the job (especially now that I just passed my upgrade systems test!). I've been Anchorage based the entire time, live here, and love it. It's been the junior base during my tenure, but I think that's going to change soon on the captain side. ANC has tripled in size in the last 8 years causing it to be the junior base. FO's hired up here are starting to fill in the captain list and we're not going anywhere. The FO list has been a revolving door of commuters for the bottom third which will probably continue for the foreseeable future- that said, there have been new hire slots in just about every base in each bid. I haven't looked at retirements system-wide, but there's not going to be much movement in ANC until the mid-2020's. We're a fairly young base. Personally, I'll never see the top 5 on the list- too many youngsters above me.
Alaska has a long tradition of a loyal customer base and the company has really zeroed in on expanding that base. They are very customer-focused and that has trickled down into Flight Ops. I'm in upgrade training now and every "in charge" person that addressed our class emphasized that flight ops/dispatch/scheduling/training/chief pilot office is in the customer service business. We, the pilots, are their customers. It replaces the "you do what we say, when we say, and ask no questions or else..." attitude. From the top down, this is a company striving for excellence and success. We have a team of execs who are very smart and can think outside the box- and it shows with record profits, growth, and top customer service ratings.... more Cool-ade? Yes, please.
As with any job, there are aspects that don't meet expectations, but no place is perfect and you're kidding yourself if think you'll find it. Vacation bidding is one of those areas that was formulated in some long-gone contract (although they just added the ability to trade vacation days- HUGE improvement). Trips are still built with the bottom line in mind and sometimes that doesn't mesh with QOL or even safety (we have pilots who pour over the pairings and very often flag outright unsafe ones). Our fatigue policy is very empowering and really helps us pilots when things get downright ugly. Pay is in the top end of average. I'm not quite convinced the migration to 401(k) retirement was the best option- the burden is now on me to manage the fund- scary if you're not at all investment savvy. On the other hand, that money is mine and can't be bargained, merged, or raped in bankruptcy 15 years from now.
I still haven't figured out the magic formula for getting hired. It's highly competitive and I think the resume stack is big- can't help here! Go to every job fair you can to get face time.
ok... I've rambled on enough....