jetBlue Crew Support Hotline Question

JaceTheAce

JaceTheAce

Well-Known Member
I've alternated between the old non-rev number (801-365-2500 x6013) and the new one (888-538-2997) we're supposed to use now after the database upgrade they recently completed in early February. Both numbers still take anywhere from 45 minutes to 90 minutes to get a hold of anyone. Before the software changes they would answer immediately.

Does anyone here who work for jetBlue know if these long wait times are going to improve? Do you know if the rumored online jumpseat listing feature will become available on the website?

In the mean time I'm going to get a hold of my jumpseat coordinator to see if he knows anything.
 
Ooooo online jumpseat listing would be awesome! I was able to get through in 4min 30secs a couple days ago....it was at 430a eastern...the wait times are pretty rough...I miss the old days!
 
I'm trying right now, just to see what the loads are like JFK-SFO on thursday, but after 15 minutes, still no end in site on hold. I don't have the cell phone minutes. Hopefully I can list at the gate!
 
sorrygottarunway said:
I'm trying right now, just to see what the loads are like JFK-SFO on thursday, but after 15 minutes, still no end in site on hold. I don't have the cell phone minutes. Hopefully I can list at the gate!
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SeatCounter.com will give you an idea. 7's mean there are a lot of seats left for that booking code.
 
Alot of guys in the DL connection side trying to get through on JB have had this issue too-its a royal pain now it seems. And many are getting frustrated.

@ JFK the "Just Ask" desks are helpful for uniformed crewmembers

But i've been hearing at the outstations-alot of JB gate/ticket people are not being helpful and just pass the buck to the next person- and even then that person says "I dont have time" .......so this is just not getting better it seems.
 
NC_BE300 said:
Alot of guys in the DL connection side trying to get through on JB have had this issue too-its a royal pain now it seems. And many are getting frustrated.

@ JFK the "Just Ask" desks are helpful for uniformed crewmembers

But i've been hearing at the outstations-alot of JB gate/ticket people are not being helpful and just pass the buck to the next person- and even then that person says "I dont have time" .......so this is just not getting better it seems.
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I haven't had any issues with anyone at jetBlue not wanting to help me out in JFK. But, the lack of being able to get through with anyone on the crew support hotline is frustrating. It still takes 45 minutes to 1.5 hours to get through to anyone. I have had a lot of jetBlue pilots ask me if the listing process is still problematic - they are aware of the problems and I'm sure someone is helping to alleviate them.
 
That crew support hotline is a real bummer now. The best thing I've found is to simply go to one of their help desks in the airport to list, assuming the line there isn't too long. I know it doesn't help for actual commute planning, but at least the Airbus has two jumpseats. Just hope you don't get the E190 on your route. ;)
 
dasleben said:
That crew support hotline is a real bummer now. The best thing I've found is to simply go to one of their help desks in the airport to list, assuming the line there isn't too long. I know it doesn't help for actual commute planning, but at least the Airbus has two jumpseats. Just hope you don't get the E190 on your route. ;)
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Can't do that at the outstations - the agents do not know how to list jumpseaters on the new system. Only a handful of people do - it's a complicated process, but I hear that if you give them a profile number they can look you up and add you to the list a lot easier. The "Just Ask" people in JFK are a real great help - they seem to know how to list pretty quickly.

So...going to work, I absolutely have to use the 800 number to list. Going from work I can just walk up to the Just Ask people in JFK.
 
Good news! I was just informed by the lady at the crew support hotline today that we can now call 1-800-JETBLUE to list - so no more waiting on hold for a long time. It helps to have your 10-digit profile number so they don't have to reenter your address and contact information all over again. Just ask the phone agent for this number the next time you list for future listings.
 
dasleben said:
That crew support hotline is a real bummer now. The best thing I've found is to simply go to one of their help desks in the airport to list, assuming the line there isn't too long. I know it doesn't help for actual commute planning, but at least the Airbus has two jumpseats. Just hope you don't get the E190 on your route. ;)
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For the record, there are 4 jumpseats on the 320 - 2 in the cockpit and 2 in the back. The 190 has 2 - 1 in the cockpit and 1 in the back.

As for the rest of the jumpseating thing, I personally apologize that our new system is so bad. If it's any consolation, I don't think the gate agents can even help me if there is a problem. Unless that has changed I have to get online and do it myself if I need to change anything. Very very poor service for all. Wish I could do something other than complain about it.
 
Fins Up said:
For the record, there are 4 jumpseats on the 320 - 2 in the cockpit and 2 in the back. The 190 has 2 - 1 in the cockpit and 1 in the back.

As for the rest of the jumpseating thing, I personally apologize that our new system is so bad. If it's any consolation, I don't think the gate agents can even help me if there is a problem. Unless that has changed I have to get online and do it myself if I need to change anything. Very very poor service for all. Wish I could do something other than complain about it.
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I thought there were 5 jumpseats on the A320 - 3 in the back, 2 in the cockpit. Unless that's changed?
 
JaceTheAce said:
I thought there were 5 jumpseats on the A320 - 3 in the back, 2 in the cockpit. Unless that's changed?
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Oops. You are correct. there are 3 in back. You'd think I'd know my aircraft a little better. I was having a flashback to when we had 4 F/A's back there. Since we only have 3 now, we have that extra jumpseat.
 
Fins Up said:
Oops. You are correct. there are 3 in back. You'd think I'd know my aircraft a little better. I was having a flashback to when we had 4 F/A's back there. Since we only have 3 now, we have that extra jumpseat.
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Oh that's right! You guys did have 4 FAs at one time. Even with just 3 they provide really great service!
 
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