Orange juice and angry FAs

Rosstafari

Rosstafari

Hello, this is Orlando mayor Buddy Dyer
Sorry if this has already been posted, but I haven't noticed a thread on this yet...

Anybody else been following the story of John Reid, a first class frequent flier, who was threatened by an AA flight attendant over a glass of orange juice? Consumerist first reported it about a week ago, and there's been an interesting follow-up today with some stories from local and national news (it's Fox, which I'm sure will inspire a totally unrelated "omg foxnews retarded" comment sooner or later, but I haven't seen it elsewhere yet).

Anyway, the guy's potentially facing federal charges and it's been interesting to watch this unfold. While AA's been slow to respond, someone over at Delta offered the guy elite status if he felt like making a switch.

Take a look: http://consumerist.com/2009/12/american-airlines-responds-to-psychotic-oj-incident.html
 
guess its a good thing he didn't ask for something really crazy like coffee and cream!
obviously there are two sides to every story, but it doesn't look so good for the FA when you have so many other passengers witnessing the event and talking to the AA rep about it.
 
I never heard about this.
I wonder what her side of the story is, so far it looks pretty bleak for her.

Is there a problem with Orange Juice? Did I miss that TSA announcement?
 
I don't have time to do a lot of reading about this, I only read the linked article.

Wow, I wonder what the hell happened?! I'm not willing to take either side just yet, I've seen so many massive displays of attitude on the part of pax AND other F/As... There are some really mean pax out there, and there are some F/As carrying massive chips on their shoulders too.

Need more info...
 
I'm not surprised that this happened on AA.. I have no idea what the pilots are like but the people I have encountered (ticket agents, gate agents, F/A's) are generally mean, bitter people
 
It seems like there's another side to the story...I have a hard time believing an FA would be that awful.
 
ahmed said:
I'm not surprised that this happened on AA.. I have no idea what the pilots are like but the people I have encountered (ticket agents, gate agents, F/A's) are generally mean, bitter people
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I beg to differ - all of them are nice as long as you treat them with respect and say please and espexially thank you.
 
Jacob Wall said:
I beg to differ - all of them are nice as long as you treat them with respect and say please and espexially thank you.
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While I agree that all should be treated with dignity and respect, I think it's unfortunate that not all of them are nice. I think Hooters Air really had it right - conventional Flight Attendants dressed conservatively and "waitresses" to dish out the OJ. While not financially feasable, it clearly made the differentiation that flight attendants are here for your safety, not to be some golfing drunk's waitress in the sky.
 
I have read more than one article, and apparenty AA has apologized. Delta has offered him a premium frequent flier card too. Nothing I have read indicates she was provoked or had good reason to act that way. Bringing out that warning card should be a response, to person who is being disruptive, violent and not following instructions of a crewmember.

If FA were a profession, which I am sorry but, they are in fact not she would be stripped of her professional credentials by the professional organization. A

Look if flight attendants are to have a certificate and our indespensible "to safety of flight", her actions should be investigated by the FAA, and she should be sanctioned if her behavior, created hostility in the air. To heck with the her union, that apparently cares nothing about their nonprofession.

Most FA, while are not members of a profession "act professionally", and deserve the trust and support of the front end, specifically the captain. Most do this, but I have flown with some that conflictive persons that provoke people and are in fact "witches".

If I am wrong then there are a bunch of lying witnesses, and AA should not have issued an apology. Too bad this one will most likely keep her job. If she ain't fit to fly then she shouldn't...
 
Jacob Wall said:
I beg to differ - all of them are nice as long as you treat them with respect and say please and espexially thank you.
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Which most people don't. Generally when I've been polite to everyone they recognize me and help me out when I come through again. So thanks to the gate agents that saved me from 5 hours in a middle seat yesterday. :D
 
ahmed said:
I'm not surprised that this happened on AA.. I have no idea what the pilots are like but the people I have encountered (ticket agents, gate agents, F/A's) are generally mean, bitter people
Click to expand...

I wouldn't generalize AA like that. I mostly fly them when I have to fly, and the experiences have been pleasant, uneventful ones.
 
Having been a former AA employee and still a cutomer; AA has their share of a few bad apples; just like everywhere else. It only takes one to make the company and the other emplyees look bad.
 
Funny how you very rarely hear about the good apples who go above and beyond. I'd venture a guess this happens more often than the negative incidents.
 
Hopefully, she'll be fired along with her in-flight supervisor for encouraging such behavior (I'm betting this wasn't her first day acting like it's her airplane).
 
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