Help with Delta rules

cj4pilot

cj4pilot

Well-Known Member
Hey, I really need some help from someone famirlar with Delta's policies on change fees/standby. I bought tickets for PHX-ATL-FLL on Oct. 7 leaving in the Am. What I actually need to do now is take the red eye that leaves at approx 1146pm the previous night. What I need to know, is if I show up at the Airport and try to standby will it work? In my previous life I worked for USAirways east for 4 years at SNA, and I would have had no problem doing this for someone(if they were nice). Our revenue management was horrible, I upgraded people all the time (only after our Chairmen Preferred/Gold/Silver!) and even manually priced tickets for friends once in awhile, and nobody ever said anything. Delta peoples, do I have a chance?

Thankyou, Dan.
 
Just so you don't htink I'm ignoring the question, but I'm not so sure.

They MIGHT make you pay a standby fee, but I'm not sure. Have you called the 800 number?
 
Depends what fare you bought the ticket in. Usually what happens we charge for the changing fee. Next we will charge you the difference in tickets, since you are flying at a different time and maybe a different more expensive type fare. Standby for a flight I'm not sure how much it will cost, since I am not at work. But usually it won't cost anything.
 
I left DL in January, but that same week the people upstairs started getting on us about using waiver codes which essentially tracks and makes accountable the person who did the waiver. Be it a waiver on a change fee, a waiver on an additional collection on the ticket etc etc. Like always it depends on who you get, they may want to capture at least a stand by fee from you which would be far cheaper than what they can do if they refare the ticket and all that. In my experience if you call the 800 number they will quote policy and rules of the fare, once you go to the airport things are alittle more flexible....in my experience.
 
Once they told me they don't do standby anymore; but that I could pay $25 and be same-day confirmed on the other flight.
 
Thanks for the replies. I was working last night so I haven't got to call the 800 # yet. I might try begging, even though the $150 change fee applies plus the fare difference(no fare difference yet). I am booked in a U class fare, so its not a bulk ticket from priceline. Mainly I was wondering if you can standby for a technically different day of travel(though its only 6 hours earlier) without paying additional fees? Also even if the rules say you can't, I'm wondering if there still might be a chance at PHX? Are the PHX agents old and grumpy, or old and say "screw the rules I been here since Western", or young and militant, or young and rebellious, or middle aged and pissed off etc?
Every bit of info will help me decide if it's worth it to pay the $150. (A lot of money for me, at least)

The flight I am booked on leaves at 610am, the one I need to be on leaves the previous night at 11:46pm.
 
PHX agents are awesome and I've worked with them during the commute for almost a decade.

Ex-Western base... :)
 
Yeah, DL doesn't allow pax to standby for free on earlier flights, which is great for non-revs. UA allows it, and that makes trying to non-rev really unpredictable.
 
cj4pilot said:
Hey, I really need some help from someone famirlar with Delta's policies on change fees/standby. I bought tickets for PHX-ATL-FLL on Oct. 7 leaving in the Am. What I actually need to do now is take the red eye that leaves at approx 1146pm the previous night. What I need to know, is if I show up at the Airport and try to standby will it work? In my previous life I worked for USAirways east for 4 years at SNA, and I would have had no problem doing this for someone(if they were nice). Our revenue management was horrible, I upgraded people all the time (only after our Chairmen Preferred/Gold/Silver!) and even manually priced tickets for friends once in awhile, and nobody ever said anything. Delta peoples, do I have a chance?

Thankyou, Dan.
Click to expand...

Is it really a good idea to post on a public forum that you abused your position (that's how employers would see it) to give people who weren't entitled to them discount fairs?


I personally think it's better to do the stuff over the phone in advance if you HAVE to be on the earlier flight, becuase it's a bit late to do it if you show up and they say they can't do it.
 
Baradium said:
Is it really a good idea to post on a public forum that you abused your position (that's how employers would see it) to give people who weren't entitled to them discount fairs?


I personally think it's better to do the stuff over the phone in advance if you HAVE to be on the earlier flight, becuase it's a bit late to do it if you show up and they say they can't do it.
Click to expand...

I'm making the assumption he had the authority to do this, which I think is a good thing. That is, to give your front-line people some authority to make things right on the spot. I can't stand dealing with CSAs who lack the power to make the decision I need made. Sometimes it's those people who can tell if someone's business is worth earning again.
 
germb747 said:
I'm making the assumption he had the authority to do this, which I think is a good thing. That is, to give your front-line people some authority to make things right on the spot. I can't stand dealing with CSAs who lack the power to make the decision I need made. Sometimes it's those people who can tell if someone's business is worth earning again.
Click to expand...


Generally even if you have the authority, it's not to give "wink wink" discounts to friends.
 
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