Where to take my headset to get fixed?

juan valdez

juan valdez

Well-Known Member
My Lightspeed 30-3G is apparently not happy anymore. Yesterday and today the volume has been cutting out very bad. The mic still works fine as my instructor can hear me and various controlling agencies haven't said anything.
If I take the cord in my hand and kind of crimp it the volume comes back to normal. Also it seems to be doing this intermittently.
It is not under warranty so would I just take this to any electronics repair store and have them troubleshoot? I am assuming it is a bad wire for the earcups but have no idea where. Also how would they be able to test it to see what I am talking about if they can't plug into an aircraft to see what I'm talking about?
Maybe it's time to upgrade to the Zulu but I am afraid to spend that much money on a headset and to have never worn it. :dunno:
 
Call Lightspeed, they'll send you parts and you can fix it yourself. I've done it a handful of times with various issues. The headset is built very well as far as doing the repairs yourself are concerned.

I'm willing to bet they send you the parts with or without a warranty, or at least that was my experience with them.
 
bdhill1979 said:
is it still within warranty?

Lightspeed fixed the one I had really fast.
Click to expand...



juan valdez said:
My Lightspeed 30-3G is apparently not happy anymore. Yesterday and today the volume has been cutting out very bad. The mic still works fine as my instructor can hear me and various controlling agencies haven't said anything.
If I take the cord in my hand and kind of crimp it the volume comes back to normal. Also it seems to be doing this intermittently.
It is not under warranty so would I just take this to any electronics repair store and have them troubleshoot? I am assuming it is a bad wire for the earcups but have no idea where. Also how would they be able to test it to see what I am talking about if they can't plug into an aircraft to see what I'm talking about?
Maybe it's time to upgrade to the Zulu but I am afraid to spend that much money on a headset and to have never worn it. :dunno:
Click to expand...


Someone didn't read the whole post.:drool:
 
Any local MX or avionics shop should be able to fix it. We regularly have headsets and cords in for repair. Although I'm not sure if it would be cost effective to have an avionics tech fix it.
 
Still try Lightspeed. I sent mine off to them because the plastic band at the top broke and the sent me back pretty much a brand new headset.
 
Light Speed fixed mine for free even though it was 5 yrs out of warranty. They didn't even charge me return shipping. They basically overhauled my headset for free. That's the number 1 reason I'll always wear a LS.
 
Whew! Internet finally back up after two days. :eek: :panic:

Thanks for the inputs guys. Ill try calling LS on Monday.
 
Isn't there a place called Dr. Headset or Headset Doctor? Something along those lines? I thought they used to sponsor this sight, but I'm not sure. I would check out LS first and search dr. headset second. Good luck
 
gomntwins said:
Isn't there a place called Dr. Headset or Headset Doctor? Something along those lines? I thought they used to sponsor this sight, but I'm not sure. I would check out LS first and search dr. headset second. Good luck
Click to expand...

Doug Taylor said:
If it's not on warranty: http://www.headsetdr.com/

He's the guy that almost everyone at Delta uses. Great service.
Click to expand...
Thanks guys. Called LS earlier and they gave me a RA number. All she asked was my model of headset and when I told her she said I was good to go and it would be fixed for free. :D
Also at whatever shipping method I use to ship they will use to ship back. so if I overnight it there, they will overnight it back and add in the only 4 day turnaround time I will be out my headset for less than a week.
If they balk on me after I send it in I will definitely check out the headset doc.
 
They won't, Lightspeed is one heck of a great company to work with in the way of returns and getting parts.
 
jtrain609 said:
They won't, Lightspeed is one heck of a great company to work with in the way of returns and getting parts.
Click to expand...
Sounded like it from the short conversation on the phone. Literally almost no questoins asked until they started asking about what was wrong with it so she could put it in the notes.
 
If you treat your customers well and go out of your way to help them (in this case out of warranty repairs free of charge)... they'll always come back. Great companies know this and it shows.

Glad you're going to be getting it fixed!

RD
 
Not to distract from Lightspeed, but David Clark is also great about repairs. Send it in and they'll fix it (defects and just plain breaking it), though I assume you pay for shipping. It's even better if you live within driving distance of Worcester, they'll fix it/refurbish it while you wait.

When I instructed out East, every few months on a bad weather day, someone would round up a bunch of instructors' headsets and make the drive. I only sent mine once, as I kept good care of it (they only replaced the foam mic cover and a plastic wire-clip that broke off when I dropped it on the ground). However, I saw a few headsets that came back as basically brand new headsets (replaced everything but the green plastic earcups). No charge.
 
I like my LS better than my DC but to be fair my DC are only passive.

I have to admit that DC makes a damn durable headset though. We used them in the military for ground comm for the aircraft. I've personally thrown mine as hard as I could from about 10 ft up straight down and they bounced and kept on ticking. Ive seen them thrown across hangars, thrown at people, frozen solid, just about everything other than ran over. More often than not they keep on ticking.
 
I would definetley send it back to Lightspeed. I am not currently a dealer for them so I am unsure the cost or turn time. I could tell you how long telex would take. I am always sending in Telex Airman 750 Aviation Headsets in for repair. They cost me $105.00 when they are out of warranty and I usually have them back in a week. David Clark headsets tend to take 90-120 days for reapair and can be more costly.
 
You must log in or register to reply here.
Back
Top