Re: What\'s going on with Delta?
I'm pretty sure it is direct from Delta, I think I got it because I'm signed up for skymiles (that's why I figured everyone had seen it). I may have made it sound worse than it is. But it seems like large corporations tend not to tell someone what will happen IF it goes wrong unless they know it WILL go wrong... or they are forced to by law
here's the email in full
[ QUOTE ]
Dear Mr. Richardson,
We at Delta Air Lines understand there is more choice in air travel than ever before, and we are working hard to be your preferred airline. You may have read in the news about our transformation plan and the work we are doing to become an even stronger competitor for your business. Delta is committed to meeting your travel needs now and in the future.
Our goal is to create a new airline for a new era--one that is comfortable, affordable, simple, stylish, and inviting to our customers. In the weeks ahead, our focus will be on continuing to implement the vision of a newly structured, customer-focused airline, with a cost structure that allows us to compete aggressively wherever we fly.
While we strive to make your overall Delta experience more enjoyable and convenient, we recognize that we have several hurdles to overcome to avoid court supervised restructuring. We continue to work to avoid this outcome. However, even if it were to happen, we will continue to
provide you with safe, secure, and reliable service both in the air and on the ground. For example:
> Tickets will be honored, and refunds and exchanges will be made as usual.
> The miles in your SkyMiles(r) account will not be affected, and you will continue to have the opportunity to earn and redeem miles with Delta and our partners just as you've always done.
> Amenities like Delta's Crown Room Club(r) will continue to be available in select cities we serve.
> You'll still earn one mile for every eligible dollar spent and Always Double Miles(r) on qualifying purchases made with the Delta SkyMiles Credit Card from American Express(r).
Please visit delta.com/transform by clicking below for the latest Delta news, more information about the improvements referenced above, and our plans to create a better travel experience.
http://e.delta.com/ct/click?q=5a-ahD1IP0KdGs6nbVtGk5JBSX2d6dR
We welcome your feedback and suggestions via e-mail at
transform.delta@delta.com.
On behalf of all Delta employees worldwide, thank you for your
continued
loyalty and support.
Sincerely,
Paul Matsen
Senior Vice President
and Chief Marketing Officer
_______________________________________________________________
Copyright 2004 Delta Air Lines, Inc.
[/ QUOTE ]
I guess I was just surprised to see a "Don't Panic" message, since that usually means it's time to panic
