Trip Services Specialist

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AirMed International Middle River, Maryland:<BR />Job Description Summary : The Trip Services team plays a vital role in GrandViews daily operations. The Specialists are responsible for arranging all crew travel including airline tickets, rental cars, hotels, and meals. They are expected to keep costs to a minimum and make purchasing decisions based on cost, internal requirements, and the pilots needs. Timely, accurate, professional communication is expected at all times. This is a great opportunity for someone with a strong background in customer service, or someone interested in the aviation industry.<br/><br/><br/><br/>Salary - $19.00 - $21.00/hr<br/><br/>Requirements<br/><br/>Prepare trip sheets for dispatchers and flight crews<br/>International Departure/Arrival planning as needed<br/>Coordinate all necessary flight logistics and work with team to resolve any technical or operational issues<br/>Ensure all ground handling, deicing, fuel, landing/departure slots and landing/overfly permits are in order<br/>Identify, anticipate and take corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.<br/>Advise appropriate personnel of potential/actual delays and conditions affecting safety of flight<br/>Manage booking, payment and expense tracking for crew and other trip logistics including lodging, transportation, and catering.<br/>Answer inbound calls professionally and assist when possible or direct to proper party.<br/>Provide exceptional and professional customer service in every interaction via phone, email, text and in person.<br/>Performs other duties as assigned Job Description : <p>Position Requirements</p><ul><li>High School Diploma or GED Required</li><li>Work in the fast-paced 24/7 environment of business aviation.</li><li>Strong organizational skills – detail oriented with the ability to multitask, prioritize and be proactive</li><li>Ability to work under pressure with minimal supervision.</li></ul><ul><li>Flexible, strong ability to deal with change</li></ul><p>

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