I have a trip to the west coast this month and I was thinking of jumping on Southwest. I've checked out the alpa guide and it says just list using the 800 number and show up at the gate. Is this still pretty accurate? How are the crews and gate agents? I always hear good things and would like to try them out. Frankly, from the experiences I've heard and read about, I would much rather 2 leg it out to the west coast on SWA than deal with some of these CAL/UAL gate agents out here in EWR.