JetSetterADX
New Member
Hello check this out! Feedback on Sheppard Air! I had thought they would be awesome.
On March 15, 2017 I left a voice mail message for someone at Sheppard Air about signing up for the class. I am on travel right now and they never called me back so I asked if I might could enroll over e mail. This was one of the answers I received.
Hi Ken,
I can't speak to voice messages left back on the 15th. Our staff of very dedicated individuals works extremely hard to return every call, without exception, 24 hours a day, including Christmas, New Years Day, etc. They take it personally that each and every person is helped (they are very caring in that way). So not receiving a call back after leaving a voice message would have been very unusual. But it doesn't change our requirements for enrollment.
Ken, I think it's clear from our conversation tonight that our courses, and our school organization & policies, are not well-suited to you. So thank you for your interest in our ADX course, but it's not for you. Sometimes we're just not a good match.
Good luck with your ADX studies, and all of your other pursuits. We wish you the best.
Sincerely,
Heidi,
Sheppard Air, Inc.
Hi Ken,
No one named Daniel works for Sheppard Air, Inc.
We don't make exceptions to enrollment policy, because when we do, people don't do as well as they should on their tests. In other words, it's for our students benefit that we establish our policies. We don't make exceptions that we know are going to hurt the student.
We return every message to the best of our ability, period. Sometimes people don't leave an understandable call back number, or don't leave one at all; sometimes their voicemail isn't set up yet, so we can't leave a reply message; and sometimes the technology just doesn't work the way it should (cell phones, phone switches, etc). But we return every call, period.
I'm sorry Ken, but we will not re-consider your request to become a student.
Once again, here are two companies that have provided test prep products for a long time: www.ASA2FLY.com and https://www.gleim.com/
Sincerely,
Heidi,
Sheppard Air, Inc.
So my question is this if they are available 24 hours a day including the "holidays" which I find hard to believe but I will give them the benefit of the doubt, why could I not get a call back? But I guess they are right to not work with others.
Just some food for thought. Anyone opinions on a good program to prep for the ADX? Since they seem to consider those of us who aren't military not bright enough to study as stated on their site they will and I quote "If you are deployed military and can’t call, please email us at SheppardAir@aol.com and we will make other special arrangements."
So if anyone has a few good options to study for the ADX shoot me a note back!
On March 15, 2017 I left a voice mail message for someone at Sheppard Air about signing up for the class. I am on travel right now and they never called me back so I asked if I might could enroll over e mail. This was one of the answers I received.
Hi Ken,
I can't speak to voice messages left back on the 15th. Our staff of very dedicated individuals works extremely hard to return every call, without exception, 24 hours a day, including Christmas, New Years Day, etc. They take it personally that each and every person is helped (they are very caring in that way). So not receiving a call back after leaving a voice message would have been very unusual. But it doesn't change our requirements for enrollment.
Ken, I think it's clear from our conversation tonight that our courses, and our school organization & policies, are not well-suited to you. So thank you for your interest in our ADX course, but it's not for you. Sometimes we're just not a good match.
Good luck with your ADX studies, and all of your other pursuits. We wish you the best.
Sincerely,
Heidi,
Sheppard Air, Inc.
Hi Ken,
No one named Daniel works for Sheppard Air, Inc.
We don't make exceptions to enrollment policy, because when we do, people don't do as well as they should on their tests. In other words, it's for our students benefit that we establish our policies. We don't make exceptions that we know are going to hurt the student.
We return every message to the best of our ability, period. Sometimes people don't leave an understandable call back number, or don't leave one at all; sometimes their voicemail isn't set up yet, so we can't leave a reply message; and sometimes the technology just doesn't work the way it should (cell phones, phone switches, etc). But we return every call, period.
I'm sorry Ken, but we will not re-consider your request to become a student.
Once again, here are two companies that have provided test prep products for a long time: www.ASA2FLY.com and https://www.gleim.com/
Sincerely,
Heidi,
Sheppard Air, Inc.
So my question is this if they are available 24 hours a day including the "holidays" which I find hard to believe but I will give them the benefit of the doubt, why could I not get a call back? But I guess they are right to not work with others.
Just some food for thought. Anyone opinions on a good program to prep for the ADX? Since they seem to consider those of us who aren't military not bright enough to study as stated on their site they will and I quote "If you are deployed military and can’t call, please email us at SheppardAir@aol.com and we will make other special arrangements."
So if anyone has a few good options to study for the ADX shoot me a note back!
