ackeight
Well-Known Member
Here's a quick story about how I'm P.O.'d at Sportys.
I bought a headset from them in November of 07. Wore it a few times and decided that the headstrap was not good enough for me. I put it back into the bag in which it came and let it sit there waiting for the Clarity aloft pro's to come out. Fast foreward to June 08'. I would like to exchange it for another more expensive pair. I sent it in waiting for it to be "evaluated".
This is the email I got after 2 weeks of "evaluation".
The criteria used to evaluate products for a refund or exchange includes being in the same, new condition as when shipped to you, and being returned on a timely basis.
We would like to have exchanged the Plantronics headset, however, the purchase date of November 1, 2007 exceeds the "timely basis" provision of our return policy.
We sent you headset to Plantronis for evaluatiion. After checking, they have returned it to factory specifications. We are returning it to you confident it will provide you with many years of service.
Sincerely,
Jack Lynch
Executive Vice President
Ok so now I'm steaming. I go onto their website and look at their "One Year Guarantee". Which I knew about before the return.
Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know--we will make it right. If you would like a refund or exchange, please return the product on a timely basis in the same condition in which it was received.
Notice the part in Orange. I was not 100% satisfied. I sent it in in perfect condition (yeah right they had to refurb it after 10 uses) and I was expecting them to "make it right".
After talking to a customer rep and discussing their 1 year guarantee is bogus and they don't explain what a timely manner is I should be able to exchange it. It seems like I'm throwing words to him that are above his education level and I tell him to give me Jack Lynch.
I then proceed to explain to him their one year guarantee is crap. They need to not be ambigous about their "make it right" concept. He say's you can return it in a year if it's defected and they will fix it. If you want to exchange it it has to be a "timely manner". I asked him why did you just say you will make it right and not just say we'll fix it if it's broke? He threw some B.S. at me and then I asked him what is a timely matter then? If you aren't going to throw a certain time on their you can screw the customer over after they have only had the product for a few weeks and say it wasn't a "timely manner". He says they stand by their return policy, which is Crap!
Alright. I'm done. I will not be shopping there anymore unless I know I'm not returning the damned thing.
P.S. If you want to know the progess of your return YOU have to call them and see what's going on. Their return process all around sucks.:banghead:
I bought a headset from them in November of 07. Wore it a few times and decided that the headstrap was not good enough for me. I put it back into the bag in which it came and let it sit there waiting for the Clarity aloft pro's to come out. Fast foreward to June 08'. I would like to exchange it for another more expensive pair. I sent it in waiting for it to be "evaluated".
This is the email I got after 2 weeks of "evaluation".
The criteria used to evaluate products for a refund or exchange includes being in the same, new condition as when shipped to you, and being returned on a timely basis.
We would like to have exchanged the Plantronics headset, however, the purchase date of November 1, 2007 exceeds the "timely basis" provision of our return policy.
We sent you headset to Plantronis for evaluatiion. After checking, they have returned it to factory specifications. We are returning it to you confident it will provide you with many years of service.
Sincerely,
Jack Lynch
Executive Vice President
Ok so now I'm steaming. I go onto their website and look at their "One Year Guarantee". Which I knew about before the return.
Our one-year guarantee has not changed since we introduced our first product in 1962. If for any reason you are not 100% satisfied with your purchase, let us know--we will make it right. If you would like a refund or exchange, please return the product on a timely basis in the same condition in which it was received.
Notice the part in Orange. I was not 100% satisfied. I sent it in in perfect condition (yeah right they had to refurb it after 10 uses) and I was expecting them to "make it right".
After talking to a customer rep and discussing their 1 year guarantee is bogus and they don't explain what a timely manner is I should be able to exchange it. It seems like I'm throwing words to him that are above his education level and I tell him to give me Jack Lynch.
I then proceed to explain to him their one year guarantee is crap. They need to not be ambigous about their "make it right" concept. He say's you can return it in a year if it's defected and they will fix it. If you want to exchange it it has to be a "timely manner". I asked him why did you just say you will make it right and not just say we'll fix it if it's broke? He threw some B.S. at me and then I asked him what is a timely matter then? If you aren't going to throw a certain time on their you can screw the customer over after they have only had the product for a few weeks and say it wasn't a "timely manner". He says they stand by their return policy, which is Crap!
Alright. I'm done. I will not be shopping there anymore unless I know I'm not returning the damned thing.
P.S. If you want to know the progess of your return YOU have to call them and see what's going on. Their return process all around sucks.:banghead: