MRT/AOG Dispatcher

NewsBot · Feb 9, 2024

West Star Aviation East Alton, Illinois: West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence.  We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.  When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live. What you can expect as an MRT/AOG Dispatcher Technician at West Star: The MRT/AOG Dispatcher position is critical in answering the email / phone in order to get technicians on site and delivering maintenance availability by choosing the most appropriate resource (MRT or Satellite) to support aircraft requiring maintenance. The Dispatcher will field calls from the various Maintenance Control teams, or Technical Support teams that comprise the Part 135 / 91 Operations. The dispatcher will evaluate each request for mobile support for an aircraft requiring AOG or scheduled maintenance and determine from a roster of internal and external resources which resource is best suited to support the need. The Dispatcher will maintain excellent situation awareness of MRT/AOG technician duty times, geographical locations, travel time restrictions, technician, or vendor competencies, FBO facilities, 135 Operator restrictions and return-to-service requirements and other elements that will affect the scheduling and successful completion of work requested. The Dispatcher will have the authority to move resources throughout our network by any means required in support of the AOG aircraft. This position is a remote/work from home position. This is a 10 hour rotating schedule that can include holidays, weekends, and early mornings or late nights. You will be ESSENTIAL to many FUNCTIONS including: <UL> <LI>Communicate effectively through phone and email with scheduling, technical support and active technicians.</LI> <LI>Manage pricing estimates for work related items and travel costs as required. </LI> <LI>Review disputed invoices with the techs/ customers.</LI> <LI>Establish and maintain a professional working relationship with vendors and internal departments.</LI> <LI>Effectively and clearly communicate (i.e., speak, write, read) in English</LI> </UL> What you’ll need to bring with you: Your Education: A High school diploma or equivalent. A valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory. Your Experience : 20+ years’ experience in inspection, maintenance or servicing of corporate aircraft. A proven track record of recording various stages of AOG events. Your Initiative:    We’re looking for team players who are self-motivated and able to perform in a fast paced environment where working under specific deadlines and time constraints will be common. Your Sense of Responsibility:       Attend work every day as scheduled to include overtime and weekend assignments.  Notify supervisor in advance of shift starting if unable to work. Maintain customer oriented work habits. Work independently to perform assigned tasksOther particulars: Physical Requirements Sit at desk and / or computer for extended intervals.                 

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MRT/AOG Dispatcher

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