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Boeing Company Englewood, Colorado:<BR /><div class="WSTM_JobDescDiv"><font face=" Arial" size="2"><p style="line-height: normal;"><strong><span style="font-size: 14.0pt; font-family: ’Arial’,sans-serif;">Internship – Tier 2 Technical Support Specialist NAV 1</span></strong></p><p style="line-height: normal;"><em><span style="font-family: ’Arial’,sans-serif; color: black;">A leader in aviation and aviation training products</span></em><span style="font-family: ’Arial’,sans-serif; color: black;"> is looking for the best to journey with us into the future of navigation!</span></p><p style="line-height: normal;"><span style="font-family: ’Arial’,sans-serif; color: black;">For more than 70 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.</span></p><p style="line-height: normal;"><span style="font-family: ’Arial’,sans-serif; color: black;">We are the <em>world’s leading provider</em> of aeronautical data, and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21<sup>st</sup> century navigation and optimization solutions. We have now expanded into the Marine and Rail industries, and <em>are rapidly growing on a global scale!</em></span></p><p style="line-height: normal;"><span style="font-family: ’Arial’,sans-serif; color: black;">At Jeppesen, we believe in a balance between personal growth and professional development. We <em>hire the best</em> to grow our company’s future. Visit our website to learn more about Jeppesen’s pioneering spirit, and to apply for our open positions. </span></p><p style="line-height: normal;"><span style="font-family: ’Arial’,sans-serif;"></span></p><p style="line-height: 12.0pt;"><strong><em><span style="font-family: ’Arial’,sans-serif;">Summary:</span></em></strong></p><p style="line-height: 12.0pt;"><span style="font-family: ’Arial’,sans-serif;">To provide full performance-level technical proficiency for the immediate and reoccurring delivery of technical support for aviation navigation products and services. To maintain state-of-the-art subject matter expertise on existing and planned technologies, including related products and services. To provide common internal and external point-of-contact for the consistent communication of approved problem-solving techniques, strategies and solutions to enable the sale and <span style="font-size: 8pt;">optimum</span> operation of products and services. </span></p><p style="line-height: 12.0pt;"></p><p style="line-height: 12.0pt;"><strong><em><span style="font-family: ’Arial’,sans-serif;">Essential Functions:</span></em></strong></p><p style="line-height: 12.0pt;"><span style="font-size: 8pt;">Provide Tier 2 Technical Support for Jeppesen’s navigation products, focused primarily on paper and electronic charts. Secondary focus is on NavData products and services. Resolve problems and questions regarding the content, format or errors/omissions in our products that are escalated form Tier 1 (GSCC), CA/BA and GA sales & service, or direct inquiries from customers. Communicate directly with customer on technical issues via various mediums of communication (email, phone, instant message or walk-up). Investigate product functional issue and determine appropriate actions for resolution. Record customer interaction and resolution detail in Customer Relationship Management (CRM) system. Act as a Subject Matter Expert (SME) for Chart Standards and Airway Manual Product Management. Provide input on new product implementations. Perform other duties as assigned. </span></p><p style="line-height: 12.0pt;"><strong><em><span style="font-family: ’Arial’,sans-serif;">Education/Experience:</span></em></strong></p><p style="line-height: 12.0pt;"><span style="font-family: ’Arial’,sans-serif;">Bachelor’s degree in aviation or related discipline, or equivalent combination of education and experience. Commercial pilot certificate and instrument rating, or dispatch license. </span></p><p style="line-height: 12.0pt;"><span style="font-family: ’Arial’,sans-serif;">Minimum of two (2) years charting experience with an emphasis on terminal procedures, NavData experience a plus. </span></p><p style="line-height: 12.0pt;"><strong><em><span style="font-family: ’Arial’,sans-serif;">Knowledge, Skills, & Abilities:</span></em></strong></p><p><span style="font-family: ’Arial’,sans-serif;">Exceptional customer service skills required. Knowledge in Chart Design and/or the standard and tailored chart development and distribution process a plus. Considerable ability to establish and maintain effective working relationships in a team environment. Ability to carry out assignments without direct supervision. General understanding of NavData coding, FARs, government chart products, and government AIM and contents therein. General understanding of Chart Design issues including standard and tailored chart development and distribution, charting specifications, and revision criteria/production considerations. General knowledge of paper and electronic chart products with an emphasis on terminal chart products and procedures. Knowledge of IFR procedures and considerations a plus.</span></p><p style="line-height: normal;"><em><span style="font-size: 10.0pt; font-family: ’Arial’,sans-serif;">J<span style="font-size: 8pt;">eppesen offers a competitive salary, a comprehensive selection of benefit options, including 401(k) with company match. </span></span></em></p><p style="line-height: normal;"><span style="font-size: 8pt;"><em><span style="font-family: Arial, sans-serif;">All job offers are contingent upon successful completion of drug screen and background verification.</span></em></span></p><p><strong><span style="font-family: ’Arial’,sans-serif;">Jeppesen is an Equal Opportunity Employer.</span></strong></p></font></div>
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