Customer Charter Trip Coordinator - Brokered Services

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Pentastar Aviation Waterford, Michigan:<BR />The Customer Trip Coordinator is the primary point of contact between Flight Operations and the Charter Department for brokered services. <br /><br /><strong>Responsibilities include:<br /></strong><ul><li>Communication with clients after a trip has been delegated from the Charter Department.</li><li>Managing all aspects of special requests on behalf of the clients. </li><li>Scheduling and coordinating brokered client trips. </li><li>Resolving conflicts or obstacles to the customer&#8217;s satisfaction.</li><li>Providing coordination between the Flight Operations department and Charter personnel.</li><li>Overseeing the Flight Operations department charter standards, specific personnel training, and communication/follow through with vendors and clients.</li><li>Accomplish charter trip planning via the Charter handoff process.</li><li>Review and audit trip expenses for each trip flown.</li><li>Managing the charter vendor operator database/approval process and applicable documents (keeping insurance and fleet info current, Vendor Agreements, etc.) Act in a proactive manner:</li><li>Looking ahead for upcoming scheduling issues</li><li>Educating OCC employees on specific charter customer procedures and preferences</li><li>Being knowledgeable of customer preferences (MSL, etc.)</li><li>Participate in customer meetings as required.</li><li>Position may be cross-trained in Charter Sales and assist with on-call and PTO coverage as needed. </li><li>Must be available to provide 24-hour contact for client administrative personnel, Flight Followers and Charter sales staff for questions and concerns.</li><li>Answer phones and assist co-workers as necessary.</li></ul>

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