I don't buy that many tools anymore but I'll still pretty much only buy Snap-On hand tools. I have a Snap-On roll cab and a smaller MAC box that's easier to push around the hangar. I've become increasingly disappointed with the customer service from both dealers recently, maybe it's because I don't buy a lot of tools these days and I'm not their target customer anymore. Last week I found my 1/4" drive flex-head Snap-On ratchet was missing the little lever that selects the direction of ratcheting. It's a tool I use a lot. When the truck showed up I took it in so the dealer could either fix or replace it. He poked around in the drawers for a minute and then said he didn't have the parts to fix it. I asked if he'd just replace it and he said his boss would freak out if he did and he'd get the parts and fix it next week. This is the new normal, the guy that actually owns the truck and replaced our old guy when he retired actually owns 4 trucks and routes and doesn't personally drive any of them. In the old days it would've just been replaced with no questions asked if they couldn't fix it. I've actually considered contacting Snap-On and inquiring whether or not they would be open to me opening a brick and mortar Snap-On store next door to the airport as a semi-retirement job. The MAC guy seems to spend more time windsurfing off of the west coast of Maui than he does actually going out to his customers.
Having said all of that, Snap-On hand tools are the best, be cautious of the Blue Point stuff, the quality is not as good and the lifetime guarantee is non-existent. MAC tools are a close second. Snap-On and MAC both make very nice toolboxes, if you're going to buy new a MAC box will be cheaper.
Estate sales can be gold mines when it comes to tools, a friend of mine got dragged to one by a girlfriend. Turned out the guy that died had been a heavy equipment mechanic for over 40 years and had two well maintained MAC roll cabs full of tools, he bought both for $1800 without knowing what was inside, it turned out to be a great deal. The guy had only bought MAC, Snap-On or Matco tools, even used the whole lot should've been worth around $20,000. My friend felt bad after he realized what he had and went back to the family and gave them an additional $3200 so he could sleep at night without feeling guilty.