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Aerotek Elk Grove Village, Illinois:<BR /><br><br><strong>JOB DESCRIPTION</strong> <ul><li>Experienced aviation background</li><li>Create and analyze various reports for management review, including Daily Operations Report listing open deferrals and aircraft with severe IFE degradation. Utilize databases for tracking and problem resolution. Ensure all discrepancies are addressed and rectified in a timely manner.</li><li>Utilize airline approved technical manuals including Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC), and the Software Configuration Index (SCI). Maintain in-depth knowledge of all products and installations as defined in the assigned service agreement(s). </li><li>Assist with real-time troubleshooting of all InFlight Entertainment (IFE) system configurations via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve discrepancies expeditiously, while continuing to maintain favorable customer relations.</li><li>Support in-service operations by coordinating throughout the program with functional departments; Logistics, Quality Assurance, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering. </li></ul><ul><li>Keep management informed of all IFE maintenance issues that may impact customers service.</li></ul><br><br><br /><strong>KNOWLEDGE/SKILL REQUIREMENTS</strong><ul><li>Must have experience with Microsoft Office applications including PowerPoint, Word, Excel (including formulas), Project, Access and Outlook. Visio knowledge also preferred.</li><li>Must be proficient using multiple databases. </li><li>The ability to listen and professionally respond to customers reported challenges is greatly preferred.</li><li>The ability to effectively communicate with internal and external customers both verbally and in writing, working towards a comprehensive IFE solution.</li><li>Working technical knowledge of IFE or aircraft systems preferred, including schematics, diagrams, component and aircraft maintenance manuals, illustrated parts catalogs and other technical documents.</li><li>Ability to work well in a high-stress, high-pressure environment. </li></ul><br><br><br /><br /><br><br><br /> <br><br><br /> <br><br><br /> <br><br><strong>About Aerotek:</strong><br><br><br /><strong> </strong><br><br><strong>Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com.</strong>
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