+1. Mic snapped off my 4 year old Zulus from months of being packed...haphazardly in a roller. Replaced it free of charge out of warranty.I've had multiple Lightspeed products over the years, never been disappointed. The one time I had a problem, I was in a T310 with Qtipped props that caused an odd popping from the noise canceling system. Called, chatted with their head engineer, they modified another pair of head sets, overnighted them to me, no charge. I'm a customer for life.