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Piedmont Airlines, Inc. Salisbury, Maryland:<BR /><br><br>At Piedmont Airlines, our strength is in the way we deliver industry-leading service to our customers and airline partners. Our commitment to caring, compliance and communication begins with our leadership. To continue our standard of excellence, Piedmont is seeking a motivated, organized leader to join our team as a Dispatch Supervisor. This position monitors assigned flights, communicates modifications made to the flight schedule and plans and implements irregular operations as necessary. The successful candidate has at least five years of dispatcher experience and their FAA Aircraft Dispatcher Certificate. The Dispatch Supervisor reports to the Senior Manager of Flight Operations.<br /> <br /> <strong>Principal Duties and Responsibilities:</strong><ul><li>Continually monitor the assigned flights, looking for late running flights, aircraft out of service, status and assignment of crew members and any other problems preventing on-time flight service</li><li>Communicate modifications made to the flight schedule and/or tail number reassignments with the appropriate departments</li><li>Ensure aircraft requiring scheduled maintenance are routed into the appropriate maintenance base</li><li>Supervise the quality of the dispatch release, flight following and operational control processes</li><li>Ensure the Sabre/Bornemann software information is complete, accurate and complies with all company and CFR requirements</li><li>Oversee communication between dispatchers, crew schedulers, maintenance controllers and management</li><li>Plan/implement irregular operations as necessary</li><li>Hold, re-route or cancel flights based on either safety and/or economic reasons depending on inputs provided by the dispatcher and/or crew scheduler</li><li>Notify and respond to management/senior management questions on a real-time basis regarding operational problems, such as accidents, major incidents and/or newsworthy events</li><li>Resolve disputes between personnel and/or between departments on any given shift</li><li>Act as the central problem solver or trouble-shooter in response to telephone calls from crewmembers, stations or maintenance personnel by providing advice or direction on problem resolution</li><li>Manage all security threats that occur on the day of operation</li><li>Periodically audit a sample of dispatch releases during every shift</li><li>Ensure information transferred from the Sabre/Bornemann system is passed correctly to the airline reservation system</li><li>Coordinate with the crew scheduling supervisor/crew schedulers to verify times, delays and cancellation messages are processed correctly</li><li>Maintain a daily log of significant events in order to assist in reporting, follow-up and relief briefing</li></ul><br><br><strong>Minimum Qualifications:</strong><ul><li>At least five years of airline dispatcher experience</li><li>FAA Aircraft Dispatcher Certificate</li><li>Effective written and verbal communication skills</li><li>Proficiency in all Microsoft Office Suite applications</li><li>Advanced problem-solving skills</li><li>Ability to prioritize time and resources in crises</li></ul><br><br><strong>Preferred Qualifications:</strong><ul><li>Previous airline dispatch supervisory experience</li><li>Excellent leadership, coaching and conflict resolution skills</li><li>Strong understanding of business management, financial and leadership principles</li><li>Bachelors degree in Business, Management or related field</li></ul><br><br><strong>Work Environment:</strong><ul><li>Standard office environment, use of computers and other office equipment</li><li>Available to work any shift including nights, weekends and holidays</li><li>Exempt</li></ul><br><br><strong>Physical Requirements:</strong><ul><li>Occasional lifting up to 25 pounds</li></ul><br><br>The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.<br /> <br /> <em>Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.</em><br /> <br /> Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.<br /> <br /> M/F Disabled and Vet EEO/AA Employer
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