This thread triggered a conversation between the wife and I. Where do you draw the line on who gets tipped and who doesn't?
Van drivers take you and up to 19 of your closest friends from the hotel to the airport, and you are (by this thread) EXPECTED to tip them. Yet, if you take the city bus, you don't tip the driver for what amounts to the same job. No one would call you a • or scumbag for not tipping a bus driver, but you're a horrible person if you don't tip the van driver. You tip pizza drivers for delivering your food, but you don't tip FedEx drivers for delivering Xmas presents. You tip housekeeping at hotels, but you don't tip custodial at work. Same job, different locations. Buffet restaurants with "servers" you're expected to tip. But people rant about tipping at Chipotle. Both places you get your own food.
I look at tipping as a bonus for a job well done, not something that's EXPECTED. If you're a horrible server, I'm not giving you 15% because that's the norm. If you're an awesome server, you're getting north of 20%, though. Van drivers, if you're on time, you get tipped. If I'm standing on the curb 15-20 minutes, you're not. I really don't care if it's "expected." Last time I ordered pizza, I paid with a card (because the only cash I carry is in singles) and the guy asked if I wanted to add a tip. I said yeah and tossed some $$$ on there up front. Big. Mistake. Waited over about an hour and a half for my pizza.
For those complaining about people like me not feeling like the worker is being paid enough, well, I think they should be paid appropriately. If you're in a position in which you get tips (either the customary ones or not) and do a sub-standard job, then I feel you should be paid that way. If you think workers aren't getting paid enough and tips are used to make up for that wage, then I suggest you patronize a company that pays their workers better. I don't see it as much different than an individual that is pro-union avoiding a company because they are not union based on their personal beliefs.
Bottom line, tips should be there as a reward for a job done well and courteously, not to make up for a wage shortfall.